Get Started with ESM Mobile App

Overview

The Enterprise Service Management (ESM) service offers a Mobile app which allows technician users to connect to ESM from a mobile device. This article describes how to find, install and connect the TeamDynamix Mobile app. 

In this article:

  • Install TeamDynamix Mobile
  • Register the Mobile App
  • Login to the Mobile App

What materials do I need?

  • Access to ESM TDNext
  • Access to a mobile device running Android, iOS, or iPadOS.
  • Web Browser

Install TeamDynamix Mobile

The TeamDynamix Mobile app is available in the App Store and Google Play store. You can find the app using one of these methods: 

  • Use one of the following links to go directly to the application
  • In TDNext
    1. Open the Downloads application
    2. Select TeamDynamix Mobile.
    3. Use the mobile device's camera to scan the Install the Mobile App QR Code or click on the App Store or Google Play store icons. 
  • In the App Store or Google Play Store, search "TeamDynamix". 

Register the Mobile App

The TeamDynamix Mobile app must be registered to the University of Alaska's instance of TeamDynamix in order to connect. Follow these steps to register your mobile app: 

  1. Using your computer, login to TDNext. 
  2. Open the Downloads application.
  3. Select TeamDynamix Mobile.
  4. Use the mobile device's camera to scan the Register the Mobile App QR Code.
    • The Mobile App will open and automatically register to the University of Alaska's TeamDynamix environment. 
  5. At the TeamDynamix Sign In screen, enter your UA email address, then press Next.
  6. At the Enter password screen, enter your UA account password, then press Sign In.
  7. Complete the MFA validation.
  8. At the Stay signed in? prompt press Yes.
  9. Your default Desktop will now be displayed.

Login to the Mobile App

Once you've registered to UA's instance of TeamDynamix, use the your UA credentials to login.

Is there any additional information I should know about?

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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