Overview
The Enterprise Service Management (ESM) Mobile app can use the mobile device's camera to act as a barcode and QR code scanner. Throughout the mobile app, users can tap the barcode button in search and form fields to open the camera and scan a barcode or QR code.
What materials do I need?
- Access to ESM TDNext
- Access to a mobile device running Android, iOS, or iPadOS.
- TeamDynamix Mobile App installed on mobile device
- Web Browser
How do I use this technology?
Barcode scanning is available for the following asset fields:
- Serial Number
- Service Tag
- External ID
QR Code scanning supports opening a Ticket or Asset by scanning the QR code generated by TDNext for that item.
Is there any additional information I should know about?
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.