Desktops in TeamDynamix Mobile App

Overview

The Enterprise Service Management (ESM) Mobile app uses the same desktops system that is used in TDNext, but with some limitations on the content of desktops. To create or modify a desktop, access the desktop in TDNext and choose the desktop modules to include. Modules will be included in mobile in the order of the columns of the desktop (i.e. all modules in column 1 will display before any modules in column 2). 

Desktop modules are supported as follows in the mobile app
Module Type Mobile Support
Saved Reports Saved reports for Tickets, Ticket Tasks, Assets, Configuration Items, People, Locations, and Rooms will be included in the mobile app, if the report lists one item per line. Aggregated reports and reports that are configured to display a chart will not display in the mobile app. 
Saved Searches Saved Searches for Tickets, Assets and Configuration Items will display in the mobile app.
Out of the Box List Modules Out of the Box desktop modules that display a list of Tickets, Ticket Tasks, Assets, Configuration Items, People, Locations, or Rooms will be included. 
Charts Chart desktop modules will be omitted from the mobile app.
HTML Modules HMTL modules will be omitted from the mobile app.
Non-Mobile Items Modules that list items that are not included in the mobile app will be omitted.

If a desktop is empty or none of its modules are supported in the mobile app, a message will indicate that no modules were found. 

Is there any additional information I should know about?

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

Print Article