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I recently purchased Microsoft Office for my personal use. Can I be reimbursed?
Overview
No. As you made a consumer purchase for a Microsoft product, UA has no way to reimburse the purchase.
View your Tickets in the Service Portal
You can use the Service Portal to view, comment on, or update your existing ticket requests. ... Overview
You can use the Enterprise Service Management (ESM) Service Portal to view, comment on, or update any of your existing ticket requests.
How do I use this technology?
Navigate to
Supply Request for Managed Print Location
Request restock of paper, and toner supplies for locations participating in the Managed Print service. ... Existing locations participating in the Managed Print service can request a restock of paper, and toner supplies.
Calendar - Office 365
Assistance, and requests related to university calendaring services for students, staff, faculty, and departmental use. ... Assistance, and requests related to university calendaring services for students, staff, faculty, and departmental use.
Google Workspace
Access to the UA’s Google email on desktop clients and handheld devices, along with Google Calendar, Docs, Chat, Video, Groups, and Sites. ... Access to the UA’s Google email on desktop clients and handheld devices, along with Google Calendar, Docs, Chat, Video, Groups, and Sites.
Get Started with Google Calendar
Google calendar is an online calendar that you can use to keep track of recurring events (like classes), and important dates (like tests), as well as get reminders about upcoming activities. ... ,Longitude. Below is an example:
UAA IT Services@61.190616,-149.819666
There are many sites that can provide you with the latitude and longitude for a location one of which is https
Asset Attribute Definitions
ability to define a space (such as a room number) where the asset is located.
Name
The name of the asset. UAA IT equipment must follow UAA's Device Naming Conventions.
Org
Knowledge Management Standard Operating Procedure (SOP)
information is available to the right people at the right time. Knowledge Management enables UAA to be more efficient and improve quality of service, increase customer satisfaction, and reduce the cost of
Create a Ticket Task
Overview
Ticket tasks can be created on all types of tickets (i.e. Incident, Request, etc.), and are used to assign a specific job to another responsible group. The group assigned the task will
Manage a Loaner Device
Loaned to Person
Check-out Equipment
Check-in Equipment
What materials do I need?
Internet connectivity
A web browser
Privileges within the UA ESM system to the Asset/CIs module
Office of Information Technology Banner Service
This is a link to the Service Page for Banner on the UA Office of Information Technology website ... This is a link to the Service Page for Banner on the UA Office of Information Technology website
Support For Assistive Technology
Assistance with Assistive Technology, for how to do something; have something done you don't have permissions for; get answers to questions; or report it is not working as expected. ... Assistance with Assistive Technology, for how to do something; have something done you don't have permissions for; get answers to questions; or report it is not working as expected.
Manage Product Types
materials do I need?
Internet connectivity
A web browser
Privileges within the UA ESM system to the Assets/CIs module
How do I use this technology?
Review Exiting Product Types
Chat - Office 365
Assistance, and requests related to university chat services for students, staff, faculty, and departmental use. ... Assistance, and requests related to university chat services for students, staff, faculty, and departmental use.
Support for Enterprise Service Management
Assistance with Enterprise Service Management (ESM), also known as TDX. for how to do something; have something done you don't have permissions for; get answers to questions; or report an error with the system. ... Assistance with Enterprise Service Management (ESM), also known as TDX. for how to do something; have something done you don't have permissions for; get answers to questions; or report an error with the system.