Create a New Issue

Overview

Issues are smaller concerns or questions about a project that are noted along the life-cycle of a project. This article will guide project members on how to create an issue on a project managed within the Enterprise Service Management (ESM) system.

How do I use this technology?

To create a new issue:

  1. In TDWorkManagement, open the Projects application.
  2. Click the appropriate Project in the left navigation.
  3. From the left sub navigation, click Issues.
  4. Click the +New button at the top of the issue list.
  5. Fill out the required and optional fields as desired.
  6. When finished, click the Save button.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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