Project Management

Articles associated with Project Management process, procedures, best practices, and tips and tricks.

Use of ESM for Project Management is currently limited. Availability for other departments is under consideration; however, no explicit time frame is currently available.

Categories (6)

Project Management Toolkit

The following project management tools are available to help university employees define and manage university projects. The templates are based on well-tested methodology established by the Project Management Institute (PMI) and working project managers. They are provided in editable formats (Word), and can be customized to meet your specific needs.
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Project Portfolio Management

Information on the use of project requests to document project charters, evaluate and score potential projects, and report on organization portfolio.
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Project Reports

Articles associated with how to work with Project Management reports.
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Project Requests

Information submitting, checking status of, and reviewing project requests.
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Project Sections & Components

Information on the various ESM project components and sections and tips for their use.
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Projects in the Service Portal

Information related to interacting with projects within ESM Service Portal(s).
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Articles (10)

Pinned Article Get Started with Project Management

This getting started article will help individuals to understand the Project Management capabilities of the Enterprise Service Management (ESM) system.

Pinned Article Select a Project Management Tool

Pinned Article When to Manage Work as a Ticket vs. a Project

When handling incoming requests, sometimes it may not be clear as to if the work should be tracked as a ticket or as a project. The following article will provide some guidelines to use when determining which method to use based upon the request.

Convert a Ticket to a Project

Information on how to convert an existing ticket into a Project within Enterprise Service Management (ESM).

Convert Ticket to Project Request

Information on how to convert an existing ticket into a Project Request within Enterprise Service Management (ESM).

Enterprise Service Management Project & Portfolio (PPM) FAQ

Introduction to Project Types

This article will help individuals understand the concept and use of Project Types when working and managing projects within the Enterprise Service Management system.

Project Life Cycle Phases

Introduction to the concept of project life cycle phases used by Project Managers and teams to effectively structure projects and set them up for success.

Project Roles and Responsibilities

A general overview of the various project management roles and responsibilities that may be assigned to individuals.

Use Enterprise Service Management PPM with Your Unit