Overview
If your university department/organization is interested in using Enterprise Service Management (ESM) for project management, submit a request to learn more. Any department who adopts ESM for project management will need to identify a department PPM Lead who can provide department-specific support, which includes training, and project intake.
Features
The project management features in ESM provide:
- Waterfall and Agile Project Planning
- Task and Issue Tracking
- Team Collaboration with Comments and Notifications
- Built-in Reporting
- Personal Dashboards
- Activity Feeds
- Calendar View
- View of all work in ESM (My Work)
Benefits
Benefits of using PPM as part of the ESM system include:
- IT managed vendor relationship
- IT provided application support
- Permission-based access
- ESM people synced with university directory
- Community of users and knowledge sharing
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.