Link an Issue to a Task

Overview

Issues are smaller concerns or questions about a project that are noted along the life-cycle of a project. This article will guide project members on how to forward an issue to individuals, including a descriptive message, on a project managed within the Enterprise Service Management (ESM) system. When forwarded, the recipient(s) will receive an email with the message and details of the issue.

How do I use this technology?

To link an issue to a task when creating a new issue:

  1. In TDWorkManagement, open the Projects application.
  2. Click the appropriate Project in the left navigation.
  3. From the left sub navigation, click Issues.
  4. Click the Title link of the issue you’d like to link to a task.
  5. Click the Edit button at the top of the Issue Detail window, then click the task Lookup button at the bottom of the Edit Issue popup window.
  6. Select the appropriate task from the Plan Selector popup window, then click the Save button at the top of the Edit Issue window.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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