Update an Issue's Status

Overview

Issues are smaller concerns or questions about a project that are noted along the life-cycle of a project. This article will guide project members on how to update the status of an issue on a project managed within the Enterprise Service Management (ESM) system.

How do I use this technology?

To update an issue's status:

  1. In TDWorkManagement, open the Projects application.
  2. Click the appropriate Project in the left navigation.
  3. From the left sub navigation, click Issues.
  4. Click the Title link of the issue you’d like to update.
  5. Click the Actions button.
  6. Click Update.
  7. In the New Status dropdown menu, select the appropriate value.
  8. Optionally, enter, or change, the Responsible group/person.
  9. Optionally, enter, or change, a Time Type, Hours, and Date.
  10. In the Comments field enter a succinct description regarding the update.
  11. Optionally, select individual(s) to notify in the Notification, Notify Other People and/or Other Email Addresses field(s).
  12. Click Save.
  13. Close the Issue popover window.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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