Articles related to email notifications coming out of ticket applications within the UA Enterprise Service Management system.
This getting started article will help Application Administrators to learn about, create, and modify Response Templates and Categories. Individual's must have the Admin access to one, or more, ESM applications.
This getting started article will help Ticketing Application Administrators to learn about and modify Notification Templates. Individual's must have the Admin access to one, or more, ESM ticketing application.
This article will provide guidance to Enterprise Service Management (ESM) Application Administrators on how to create response templates.
This article will provide guidance to Enterprise Service Management (ESM) Application Administrators on how to create, and manage response template categories.
This article will provide guidance to Enterprise Service Management (ESM) Application Administrators on how to delete unused response templates.
This article will provide guidance to Enterprise Service Management (ESM) Application Administrators on how to edit/update response templates.
This article will provide guidance to Enterprise Service Management (ESM) Application Administrators on how to customize notification footers.
This article will provide guidance to Enterprise Service Management (ESM) Application Administrators on how to customize notification templates.
This article will provide guidance to Enterprise Service Management (ESM) Ticket Application Administrators on how to activate custom notification templates.
This article will provide guidance to Enterprise Service management (ESM) Application Administrators on how to use template tags within response templates.
The University of Alaska (UA) Enterprise Service Management (ESM) platform processes and sends notifications to people and technicians through email when certain actions are taken or when certain criteria is met.