Computer support encompasses a wide array of services including software downloads, plus repair and maintenance to University of Alaska owned computers and peripherals. Our support technician's responsibilities may include deploying and configuring new hardware, installing and updating software packages, or troubleshooting problems. We also provide support to department employees who maintain their department’s computer systems, along with hardware and software purchasing recommendations to any University of Alaska individuals.
Eligible Peoples
- Faculty
- Staff
- Student Employee
- Contracted Vendor
Requirements
- University of Alaska owned computer (e.g. desktop, laptop, tablet, server, etc.) or mobile device
Availability
Repair and troubleshooting services are available weekdays from 8am to 5pm. Software downloads are available 24 hours per day. Exceptions include any scheduled maintenance or unplanned outages.
Supported By
UAA IT Services. For support, requests may be submitted anytime via the links on the right side of this page. Requests generate a Ticket which will be worked in order received and urgency by the IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact IT page for the appropriate support group, or click one of the links to right to submit a ticket.