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Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu, or visit the Services section to open a support ticket.

.   Click on the course you want to copy from.( e.g., UAA_TSC_Test1 ) Click on Packages and Utilities, this is located in the Course Menu > Course Management > Packages and Utilities

the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.

are received by the UAA Employees with the knowledge and permissions to assist with the request. For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.

page. Requests generate a Ticket which will be worked in order received and urgency by the IT Employees with the knowledge and permissions to assist with the request. For immediate support please contact the appropriate UAA IT Support office.

Information on how attachments, such as large images, documents, PDF, spreadsheets, can be added to Enterprise Service Management (ESM) Knowledge Articles to facilitate access to information related to the article. ... Overview Whenever possible content should be included within the body of a knowledge article to enhance search results and customer experience. However, attachments, such as large images

. Proceed to the Embed Video into Knowledge Article section. Embed Video into Knowledge Article Open the UAA IT Knowledge Base. Locate the desired article to include video in

Overview In scenarios where a ticket is submitted to one department using the UA Enterprise Service Management (ESM) system that can not actually be worked by that department, it may be necessary

Overview Creating a new knowledge base article may involve writing something completely from scratch or curating an existing resource. If there is an existing resource, there is no need to

.   Recommendation: Whenever possible, download the Zoom Client for Meetings desktop application for the best experience. It is possible to use the Zoom web client with the following web browsers

Introduction to University of Alaska (UA) electronic identity used to access a wide variety of resources across the UA system. ... Overview You will utilize your UA username and password for access to almost all online services provided by UAA and UA. These include, but are not limited to email, wireless access, Learning

Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.

This article will assist you with syncing SharePoint Online files to a folder on your computer where you can work directly in the Mac Finder, or Windows File Explorer to access the files even when you're offline. ... assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu, or you can use the Seawolf Tech Portal to submit a support ticket.

This article will teach you how to use UA OneDrive for Business on iOS compatible devices. ... ? For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu, or visit the Services section to open a support ticket.

Ticket workflows define processes to be automated including steps requiring one or more individuals to provide information such as approval or denial of the request or selecting from a list of ... take action on the step will receive an email similar to the one below.   Click on the link "this workflow step in the UAA Seawolf Tech Portal", circled in red below, it will take you