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MobilePrint FAQ
Internet connectivity.
You can use the Mac and Windows client to print from most wired connections on the UAA network. You can also print from the UAA WiFi - Anchorage, and the equivalent for each
Response Template Tags
This article will provide guidance to Enterprise Service management (ESM) Application Administrators on how to use template tags within response templates. ... not have a personalized signature set.
{{^TechnicianSignature}}
Thanks,
{{TechnicianFullName}}
UAA IT Services
Phone: (907) 786-4646 option 1
Phone: (877) 633-3888 (outside Anchorage
macOS Big Sur (11.0)
Information relating to software compatibility between macOS Big Sur (11.0) and third-party software. ... legacy FireWire ports uses a Thunderbolt to FireWire 800 adapter to allow older peripherals with FireWire ports to be connected to newer Mac systems via their computer's Thunderbolt port.
This
Web Hosting
offered at no costs to UAA administrative and academic units.
Availability
24 hours a day 7 days a week exclusions are,
During scheduled updated or upgrades that require the system to be
Install GlobalProtect VPN on Windows
Connectivity VPN form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.
Hire/Rehire of Temporary Employees
Semester assignments for adjuncts, student workers and temp staff
Consultation for Bulk Order of University Computers
Consultation with UAA IT Services for what computers to purchase as part of the Bulk Order Program to meet your business needs. ... Consultation with UAA IT Services Field Services Technician for what computers to purchase as part of the Bulk Order Program to meet your business needs.
IT Device Monitoring & Alerting
service availability on the UAA Service Status page.
Supported By
This service is maintained and supported by UAA IT Services. Requests for support may be submitted anytime via the Request Support
Enterprise File Storage/Shared Drive
Assistance, and requests related to file storage, data archiving, and other related services and collaboration solutions. ... options using Google Drive, Google Shared Drive, OneDrive for Business, Microsoft Teams/SharePoint, and On-Prem File Shares are offered at no cost to UAA students, staff, and faculty as applicable. Custom
Online Class Requirements
Overview
The purpose of this article is to help inform students about what they will need to participate in online courses at the University of Alaska Anchorage (UAA).
Important
While
iOS Management
Overview
Our iOS Management System is a system to remotely manage and service the collection of UAA owned Apple mobile devices. This is done by remotely managing the software, updates, and
Get Started with Knowledge Management
Overview
This self-help guide is for individuals who create, or edit knowledge in the University of Alaska Anchorage (UAA) Enterprise Service Management (ESM) service portal.
Content in this
Unauthorized Software
Information about software that have been reviewed and disapproved for use by the University of Alaska (UA), University of Alaska Anchorage (UAA), University of Alaska Fairbanks (UAF), and University of Alaska Southeast (UAS) students, faculty, and staff on university owned devices. ... Overview
Information about software that have been reviewed and disapproved for use by the University of Alaska (UA), University of Alaska Anchorage (UAA), University of Alaska Fairbanks (UAF
Server Administration
see service availability on the UAA Service Status page.
Server administration requests for service are processed weekdays from 8 a.m. to 5 p.m.
Supported By
This service is maintained
Check Voicemail
In this article, you will learn how to access your office phone's voicemail inbox on-campus or on a non-UAA phone. ... Overview
In this article, you will learn how to access your office phone's voicemail inbox on-campus or on a non-UAA phone
What materials do I need?
On-campus office phone
Non-UAA phone