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Get Started with Enterprise Service Management Time & Expense

general best practice to record/enter expenses as soon as they are incurred. This helps to ensure they do not miss getting billed. Time should be entered on a ticket as soon as a person has

Create Ticket Survey

The Enterprise Service Management (ESM) system enables Ticketing Apps to have one, or more, surveys as desired by the department. The following article will walk you through the initial processes of creating a ticket survey. ... Overview The Enterprise Service Management (ESM) system enables Ticketing Apps to have one, or more, surveys as desired by the department. The following article will walk you through the initial

Create a Scheduled Ticket

individuals to easily track common work, such as routine maintenance activities. Important It should be noted that scheduled tickets cannot be viewed until after they have been created. However

Get Started with ESM Application Administration

Overview The Enterprise Service Management (ESM) system is a tool designed for organizations to manage their services, assets, projects, and more. Departments may opt-in to utilizing the ESM

Get Started with Google Groups

Google Groups makes it easy for groups of people to communicate and collaborate. You can invite a group to an event, or share documents with the group. ... Overview Google Groups makes it easy for groups of people to communicate and collaborate. You can invite a group to an event, or share documents with the group. Using a group to share your

Automated Ticketing Processes that Run in the Background

Overview The Enterprise Service Management (ESM) system runs various automated processes that act behind the scenes to address, modify, or send items that are queued up in their processing queue

Get Started with Desktops

Overview A Desktop is an information display tool within TDNext that provides visual insights of key performance indicators (KPI), metrics and key data points to monitor the health of the

Add Ticket Time

Overview Expenses should be entered as soon as they are incurred. This helps to ensure they do not miss getting billed. Time should be entered on a ticket as soon as you have completed any time on

Ticket "On Hold" Status

Information on how to place a ticket "on hold" during periods of time when no work can be accomplished. ... else (e.g. waiting for a vendor or customer). To be specific, On Hold means that there is no work/task/effort that a department employee can perform until there is an action or response from someone

Change my Preferred Email Destination

In this article, students can learn how to change their preferred email address in me.UAA. ... Overview University of Alaska students may at their discretion configure their Official UA e-mail accounts to forward all e-mails to an external e-mail address. This method forwards a copy of the

Retire a Knowledge Article

Overview There are several possible reasons an Knowledge Base (KB) article may need to be retired. These include, but are not limited to: The article is a duplicate A new article is

Use TeamDynamix with Microsoft Teams

Information on how to use the TDX messaging extension to collaborate with coworkers via Microsoft Teams on Enterprise Service Management (ESM) tickets, KB articles, Assets and more. ... Overview It is possible to access tickets, and other resources, within University of Alaska (UA) Enterprise Service Management (ESM) solution powered by TeamDynamix (TDX). The integration between

Review List Configuration

Overview Once you have a list setup, we encourage your to review its configuration. In general new mailing lists are setup a discussion lists which allows any subscriber to post messages to the

Get Started with Zoom

Zoom provides easy to use remote conferencing services that combines video conferencing, online meetings, chat, and mobile collaboration. ... Overview Zoom provides easy to use remote conferencing services that combines video conferencing, online meetings, chat, and mobile collaboration. Important Due to the recent increase in

Asset QR Code

Overview The Enterprise Service Management (ESM) system asset/ci module enables the easy management, maintenance, and tracking of inventory items. Each asset entered in to ESM has a unique Quick