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Information on how to remove a time entry from a ticket. ... Overview Time entries can only be edited or deleted by the person listed on them, usually the creator. If you are not that person, create a Task on the Ticket to them for what needs corrected. If

Information on how to reassign the person responsible for working on a ticket from one person to another person. ... ticket is assigned to the incorrect group it can be reassigned.  Note Tickets often have many different groups performing work to resolve the issue. The responsible group should be set to the

Overview Ticket tasks are created on all types of tickets (i.e. Incident, Request, etc.), to assign a specific job to another responsible group. The group assigned the task will then complete the

Learn how to access Adobe Creative Cloud, once a license has been assigned to your personal account. ... Overview This article will show the process for signing into Adobe Creative Cloud if the licences has been assigned to an account using a Personal ID.  If you have not been assigned a licence you

Overview This document demonstrates the procedure to perform a course export the UA Learning Management System (Blackboard Learn) Important Individual must be the instructor of the course

Overview If you no longer wish to receive email from a non-dynamic Mailing list there are two common ways that you can unsubscribe from a Mailman mailing list. In this article

Information on why mailman might be blocking messages sent to a list from the list owner. ... What is this article about? Information on why mailman might be blocking messages sent to a list from the mail owner. How do I use this technology? The mailing list does not automatically

An introduction on where to get started with creating and managing ticket surveys through the Enterprise Service Management (ESM) system to receive customer feedback, gauge customer satisfaction ... Overview This article will help Enterprise Service Management (ESM) App Admins to create and manage ticketing surveys via the TDNext interface. Ticket surveys can automatically be sent out to

Overview You can change a ticket classification when appropriate. When you do, be sure to document the reason why the ticket classification was changed in the comments. Important

ticket feed, sometimes there are comments that come in via the ESM Email Service that are annotated with an alert. For example the email body, and ticket feed usually contains a message similar to one

Generative AI licenses for purchase are available to UA faculty and staff for Copilot Pro and Gemini Premium. ... Artificial Intelligence (AI) is a major disruptive technological advance that has the potential to revolutionize higher education, as well as society at large. The University of Alaska Office of

accuracy, format consistency, and other factors before being approved. Individuals with IT Knowledge Contributor, or IT Knowledge Publisher roles will use the Checklist for Knowledge Approval to

This article will assist you with setting up mail forwarding to direct all mail from the UA Google Mail account to another address. ... Overview ​Setup mail forwarding to direct all mail from the UA Google Mail account to another address. What materials do I need? ​Preferred Web Browser (i.e. Internet Explorer, Google

Information on the process of standardizing names of products, software, or hardware to ensure consistency and accuracy within the Enterprise Service Management (ESM) system ... Overview In the context of asset management, normalized product names refers to the process of standardizing names of products, software, or hardware to ensure consistency and accuracy within the

Tasks organized by My Day, My Tasks, and Assigned to me Basic plan templates Ability to view reports and dashboards