Overview
This article will help individuals understand how to use My Work to get an overview of work assigned to them using Work Management within the Enterprise Service Management (ESM) system.
Important
The individual must have access to My Work application within ESM.
The My Work application aggregates information from many parts of the ESM system.
- It gives Work Management users who are performing the work a single place to view of all items that are considered their work.
- This includes assigned tickets, tasks, issues, approvals, and other work items and project work.
- Pieces of work that are updated or marked as complete in My Work reflect those changes in the related parts of the system in the same way as if you’d made the updates there.
- They also appear in the project manager’s views as having been updated or completed.
Menu items that appear in the navigation vary, depending on the person's role.
Features
- My Work – Acts as an active queue for the items you are working on now. Items are added to My Work by moving them from My Assignments.
- My Assignments – Any incomplete work that’s been assigned to you and has not been added to My Work will appear here. You will also see work assigned to any groups you are part of. Moving things to My Work from My Assignments is not required, but if you have a long list of assignments, moving the items you are working on now allows you to find them and focus on them more easily.
- My Approvals – Work items that have a workflow step awaiting the current user's approval. A Portfolio Planning user may view all the project requests that are waiting for them to approve a workflow step or to be assigned to a workflow.
- My Accomplishments – Work items marked as completed appear here.
- My Managed Projects – Mirrors what appears in Work Management > View Applications > Projects application tile > Manage Projects.
- My Time Card – Workers who record time via the time and expense application can quickly enter workspace-level time here. It will display items which the user has added to their My Work list which are not complete, active workspaces that the user is a part of with at least one active time type, and items which already have time associated with them.
- My Schedule – A list of all project/workspace scheduled hours for the next 365 business days starting grouped by month.
- My Feed – Your feed displays chronologically the activities that have occurred on work items that pertain to you.
- My Briefcase – A link that opens the Briefcase, which shows all documents that are attached to projects you are a part of.
- My Calendar – A link that opens the Calendar.
Examples
- When a Work Management user is ready to begin work, they open the My Work application. They usually open My Assignments to see anything new that might need immediate attention and add it to My Work. They do the same on My Approvals. Then, they go to My Work to see what they were working on, and any of the new work items that need to be resolved.
Where to Find This
This application and all its features appear in the Work Management (TDWorkManagement) interface.
Navigate to the My Work application following this path:
- Login to ESM
- Click View Applications.
- Click My Work.
Next Steps
Learn about working with tickets, events, issues, and more within My Work.
Gotchas & Pitfalls
- Click Refresh in the application after selecting + My Work on an item to move it from the My Assignments section to the My Work section.
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.