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Standard Computer Models

  1. Knowledge Base
  2. Computers & Peripherals
  3. Purchasing Recommendations
Documents UAA's standard supported computer manufacturers and product families for desktop, laptop, and tablet devices. ... The University of Alaska Anchorage (UAA) offers standard support for university owned macOS and Windows computer systems. For most applications these requirements will have a minimum effective life

Suspicious Email

  1. Services
  2. Services by Department
  3. Information Technology
  4. Security
community associated with this service. Availability Suspicious email reports are processed weekdays from 8 a.m. to 5 p.m. Supported By   This service is provided by UAA IT Services

Student Software Support

  1. Knowledge Base
  2. Applications & Software
UAA IT Services will give its best effort to resolve software issues for students. The IT Technical Support Center will provide troubleshooting for most software issues at no cost. For third-party

Learning Management System (LMS)

  1. Services
  2. Services by Department
  3. Information Technology
  4. Educational Technology
The Learning Management System is to deliver course content and interact with instructors and fellow students of a classes. It is primarily used for distance education classes that are taught entirely online but can also used for face-to-face or mixed classes. ... Service Status page. Requirements A device with a connection to the Internet Blackboard Learn's supported browsers Supported By   This service is maintained and supported by UAA

PDF Editing Software Options

  1. Knowledge Base
  2. Applications & Software
Reader DC is available for free via download on university computers using the Self-Service portal (Windows Software Center, and macOS Self Service) for UAA, UAF, and SW employees. Foxit PDF Editor

About UA Identity

  1. Knowledge Base
  2. Accounts & Access
  3. Identity
Introduction to University of Alaska (UA) electronic identity used to access a wide variety of resources across the UA system. ... Overview You will utilize your UA username and password for access to almost all online services provided by UAA and UA. These include, but are not limited to email, wireless access, Learning

Surveys & Online Forms

  1. Services
  2. Services by Department
  3. Information Technology
  4. Communication & Collaboration
generate a Ticket which will be worked in order received and urgency by the IT Employees with the knowledge and permissions to assist with the request. For immediate support please contact the appropriate UAA IT Support office.

Change Deployed Software Image(s)

  1. Services
  2. Services by Department
  3. Information Technology
  4. Enterprise Information Systems & Automation
  5. Endpoint Management System (EPM)
Service Description This service is used to request updates to deployed images, primarily base images for UAA Campuses, Library, and updated boot images. Eligibility Faculty, Staff

Include the @ Character in the Content of a CMS Page

  1. Knowledge Base
  2. Website Management
This article will show how to include the @ character in the content of a CMS page. The University’s CMS software considers the @ character a special character, which can lead to errors and confusion. ... email address. Join us @ UAA for Campus Kickoff! If you have incorrectly used the @ character within the content of a page, you would see the following error message when attempting to view

Configure Apple Configurator 2 to Add iOS, iPadOS and tvOS Devices to Apple School Manager

  1. Knowledge Base
  2. Enterprise Services
  3. Endpoint Management
This article will walk you though the steps necessary to setup Apple Configurator so that it can be used to add devices to Apple School Manager. ... Overview In order to add devices to Apple School Manager (ASM), you will need to configure Apple Configurator on your machine prior to adding devices. This is normally a one-time process for each

UA Account

  1. Services
  2. Services by Department
  3. Information Technology
  4. Accounts & Access
Assistance, and requests associated with your UA Account/Identity to change your UA password, request access, and more. ... to be unavailable. You can see current availability on the UAA Service Status page. Many new UA Accounts are created daily automatically upon a person's affiliation (e.g. Student, Staff, Faculty

Virtual Desktop (VDI)

  1. Services
  2. Services by Department
  3. Information Technology
  4. Enterprise Information Systems & Automation
Virtual Desktop Infrastructure (VDI) allows you to access a virtual computer on your own device that may have access to software and other resources that your own device does not. ... offers all employees the ability to login and uses a standard desktop with the standard UAA desktop software for a more affordable price than managing workstations. Departments can request custom

Add or Change DNS Record

  1. Services
  2. Services by Department
  3. Information Technology
  4. Networking
  5. Domain Name System (DNS)
Request new DNS records, changes, or updates to existing DNS records. ... reservation MAC address of the device the record points to Specify whether or not the device is currently connected to the UAA network

Network Port Activation

  1. Services
  2. Services by Department
  3. Information Technology
  4. Networking
  5. Wired Network (LAN)
This service is used to request the activation of a network port/Ethernet wall jack. Labor rates are charged on a per hour basis. Please contact the UAA Technical Service Center at (907) 786-4646 for

Send Email to a Mailing List

  1. Knowledge Base
  2. Communication & Collaboration
  3. Mailing List
the list, commonly refered to as "posting." In a few specific cases, typically UAA dynamic lists, only specific email addresses are authorized to post to the list. How do I use this technology