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How do I Perform a Long Distance Call from an On-Campus Phone?

  1. Knowledge Base
  2. Communication & Collaboration
  3. Telephone
The purpose of this article is to assist users with placing long distance telephone calls from on-campus telephones. ... ) 633-3888, email us at uaa.techsupport@alaska.edu, or visit the Services section to open a support ticket.

Move & Setup Computer Equipment

  1. Services
  2. Services by Department
  3. Information Technology
  4. Computers & Peripherals
  5. University Computers
Schedule a move of a few computers and related equipment for individuals or small offices from one campus location to another. ... This service is used to request a move of a few computers and related equipment (e.g. monitors, printers, scanners) from one campus location to another. This form is to be used for individual persons

Payment for Personal Computer Support

  1. Knowledge Base
  2. Computers & Peripherals
Details on how to make a payment for work completed on personally owned computers. ... Overview When work is completed for a Personal Computer Support request, any payment due must be paid prior to equipment being picked up. Payment can be made at the UAA Consortium Library

Access Ticket Application Administrative Interface

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. ESM App Admin
Step by step instructions on how to access the Admin interface (aka TDAdmin) of a Ticketing application. This is applicable for those who are Application Administrators of a Ticketing application. ... ticketing applications How do I use this technology? Login to UA ESM system. Access the ticket application If present in the horizontal menu, click the application name (e.g. UAA IT

As a faculty/staff member, which version of Microsoft Office should I use?

  1. Knowledge Base
  2. Applications & Software
  3. Microsoft 365 @ UA
information I should know about? For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu, or visit the Services section to open a support ticket.

Cost Transfer

  1. Services
  2. UAA
will be worked and responded to during normal operating hours for UAA Shared Services. UAA Shared Services normal business hours are Monday – Friday, 8am – 5pm, Alaska time. Provided By UAA Shared Services Business Services

Alum Email Extension

  1. Services
  2. Services by Department
  3. Information Technology
  4. Communication & Collaboration
  5. Email
For UAA Alum to request an extension to their UA email account. ... credits, a certificate, or a degree from UAA may request a lifetime extension to use their UA email (@alaska.edu) account. Eligible Peoples Alumni Requirements Earned 12 or more

FY24 Data & Communication Rates

  1. Knowledge Base
  2. Communication & Collaboration
  3. Telephone
Historic rates for the UAA Data & Communications Recharge (formerly telecommunications). ... would like to make changes to telephone services, please submit a service request through the UAA Service Portal or contact the Technical Support Center (TSC) at 907-786-4646 or uaa.techsupport

Labor Redistribution

  1. Services
  2. UAA
.  Availability Requests may be submitted at anytime and will be worked and responded to during normal operating hours for UAA Shared Services. UAA Shared Services normal business hours are Monday – Friday, 8am – 5pm, Alaska time. Provided By UAA Shared Services Business Services

Active Directory

  1. Services
  2. Services by Department
  3. Information Technology
  4. Enterprise Information Systems & Automation
Active Directory (AD) is the system that manages your domain account at the university, and is used to login to university computers, wireless networks, Office 365, and other systems/services. ... urgency by the IT Employees with the knowledge and permissions to assist with the request. For immediate support please contact the appropriate UAA IT Support office.

Stop sharing a Microsoft Form

  1. Knowledge Base
  2. Communication & Collaboration
  3. Surveys & Online Forms
In Microsoft Forms, you can have multiple co-authors help design a form and analyze responses. However, in some cases it might be necessary to remove access for others to edit the form, or see the responses. This is simply accomplished by stop sharing the form. ... .   Is there any additional information I should know about? For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu, or visit the Services section to open a support ticket.

Audio Conferencing

  1. Services
  2. Services by Department
  3. Information Technology
  4. Communication & Collaboration
the IT Employees with the knowledge and permissions to assist with the request. For immediate support please contact the appropriate UAA IT Support office.

Chat

  1. Services
  2. Services by Department
  3. Information Technology
  4. Communication & Collaboration
Assistance, and requests related to university chat services for students, staff, faculty, and departmental use. ... in order received and urgency by the IT Employees with the knowledge and permissions to assist with the request. For immediate support please contact the appropriate UAA IT Support office.

Access Delegated Exchange Online Account

  1. Knowledge Base
  2. Applications & Software
  3. Microsoft 365 @ UA
contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.

Can a deleted file in Google Drive be recovered?

  1. Knowledge Base
  2. Applications & Software
  3. Google Workspace @ UA
permanently deleted files to be restored. After that, the data cannot be recovered and is gone forever. Contact the UAA IT Technical Support Center within 24 calendar days of permanently deleting your