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Stay Organized with Report Folders

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Reports & Desktops
Information on how individuals with ESM access to setup and use report folders to manage reports in the TDNext interface. ... Method 1: Create a Folder from Top Navigation of Ticketing Application Login to ESM TDWorkManagement. Click View Applications. Click desired ticketing application (i.e. UAA IT). In the

Create Links in an Article

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Knowledge Management
appropriate option:   <not set> - the defualt option, use when linking to other pages within the UAA KB system New Window (_blank) - use when linking to pages external to the UAA KB system Note: the other options displayed are not generally used. Click Ok.

Adobe Cloud License

  1. Services
  2. Services by Department
  3. Information Technology
  4. Applications & Software
The Adobe Cloud is where Adobe software can be accessed. License to adobe software via the Adobe Cloud are centrally managed by a University of Alaska system license agreement. Departments can ... knowledge and permissions to assist with the request. For immediate support please contact the UAA Technical Support Center, or UA OIT Service Desk.

Take a Screenshot

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Knowledge Management
at (877) 633-3888, email us at uaa.techsupport@alaska.edu, or visit the Services section to open a support ticket.

Get Started with Gmail

  1. Knowledge Base
  2. Applications & Software
  3. Google Workspace @ UA
graduate? Individuals who've contact the UAA Alumni office after they graduate have the option to continue to use their UA email account. Is Gmail accessible? Information about Google Mail

Add or Change a URL Redirect

  1. Services
  2. Services by Department
  3. Information Technology
  4. Website Management
  5. UAA Website Content Management System (CMS)
Request a redirect of one university URL to another university URL. ... This service is used to request a redirect of one URL to another URL. This means if someone types in or clicks on a link to a redirected URL, it will take them to newly requested URL instead

Assignment Changes

  1. Services
  2. UAA
  3. Employment Changes
Assistance and requests related to a current employee’s primary assignment such as compensation changes, labor change, hours worked, reappointment/renewal of term assignment, on/off contract, extending end date, stop assignment, and end of employment. ... Assistance and requests related to a current employee’s primary assignment such as compensation changes, labor change, hours worked, reappointment/renewal of term assignment, on/off contract, extending end date, stop assignment, and end of employment (i.e. retirement / resignation / termination).

Add or Change a Vanity URL(s)

  1. Services
  2. Services by Department
  3. Information Technology
  4. Website Management
  5. UAA Website Content Management System (CMS)
Request a new vanity URL to replace a current URL, moving a vanity URL to a different URL, or removing a vanity URL. ... This service is used to request a new vanity URL to replace a current URL, moving a vanity URL to a different URL, or removing a vanity URL. Important Note: Vanity URLs are only for webpages, they

Digital Signatures Support

  1. Services
  2. UAA
  3. Digital Signatures for Documents
Assistance with Digital Signatures for, how to do something; have something done you don't have permissions for; or get answers to questions. ... Assistance with Digital Signatures, also known as DocuSign, for how to do something; have something done you don't have permissions for; get answers to questions; or report it is not working as

Record a Meeting in Teams

  1. Knowledge Base
  2. Applications & Software
  3. Microsoft 365 @ UA
issues For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu, or you can use the Seawolf Tech Portal to submit a Request Support for video conference ticket.

Notifications Sent by Mailman

  1. Knowledge Base
  2. Communication & Collaboration
  3. Mailing List
Mailman sends notifications to the list administrators, moderators, or list members under a number of different circumstances. ... Reminders: Be default Mailman sends all list members a monthly password reminder. This notice serves two purposes. Frist, it reminds people about all the lists they may be subscribed at UAA, including

OneDrive for Business macOS Client Setup

  1. Knowledge Base
  2. Applications & Software
  3. Microsoft 365 @ UA
This article will teach you how to use UA OneDrive for Business on MacOS compatible devices. ... Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.

Using the Duo MFA Prompt

  1. Knowledge Base
  2. Security
  3. Multi-Factor Authentication
Questions or Assistance with Multi-Factor Authentication form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist

Security Tips

  1. Knowledge Base
  2. Security
  3. Information Security
privacy issues are corrected in newer versions. Review and adhere to UAA's Appropriate Use of Information Technology Policy. Back up important files using disks or other media and store securely

Managed Print

  1. Services
  2. Services by Department
  3. Information Technology
  4. Printing
. University guests may purchase print cards at the one of the following locations, and add funds to their print card at Value Transfer Stations (VTS) located at various campus locations. UAA