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Add or Change Cabling
Request the addition of new network cabling, a change to existing cabling, or the removal of cabling. ... This service is used to report (work provided by vendors) or request the addition of new network cabling, a change to existing cabling, or the removal of cabling. Labor rates are charged on a per
Update an Existing Knowledge Article
Overview
Like many things knowledge is a living, evolving thing as services and process change over time. This requires that knowledge articles be periodically reviewed and updated to reflect that
Reset Cisco Jabber
Overview
This article will walk you through the steps needed to successfully reset the Cisco Jabber application. Resetting Jabber is a good first step when trying to resolve Jabber issues
Logitech MK270 Wireless Keyboard and Mouse Combo
Information about the Logitech MK270 Wireless Combo combines a full-size keyboard with easy access media controls, and a sculpted, compact mouse designed to be equally comfortable for both left and right-handed individuals. ... Overview
The MK270 Wireless Combo combines a full-size keyboard with easy access media controls, and a sculpted, compact mouse designed to be equally comfortable for both left and right-handed
About Endpoint Management Service
service offerings include desktop and laptop management, configuration management, and server automation.
Benefits
Reduces the need to have IT staff available to install and maintain software on
Support for Issues with University Computer(s)
appropriate support group, or click one of the links to right to submit a ticket.
Eligibility
Faculty
Staff
Required Information
Before submitting a ticket, please have the following
Investigate Possible Virus/Compromise of Equipment
Request assistance from Desktop Services to investigate possible virus infections or compromises of equipment by malicious software programs. ... This service is used to request assistance from Desktop Services to investigate possible virus infections or compromises of equipment by malicious software programs. For a complete description of
Schedule Computer Maintenance
Schedule computer maintenance to be performed on university computers between certain dates at some point in the near future. ... This service is used to schedule computer maintenance to be performed between certain dates at some point in the near future. For a complete description of applicable charges base on service type
Is an offline directory listing available?
Information about how to access a copy of the UA online directory when offline. ... Overview
In short no. Information within the Online Directory is frequently changing. To help ensure that the university community has the latest contact information available we encourage you to
Is there anything special I should be aware of regarding file or folder ownership with Google Drive?
then move it to someone else's folder, you are still the owner.
When a UA account expires, and is later de-provisioned, all files owned by that account are deleted, including files that were moved
Update Application Version
Service Description
This service is used to request an application already available in the software center be updated to a newer version. This can include small, incremental updates to versions
Request a Test Call
It is a good idea to test your video, and audio before a meeting or webinar. You can do that either manually, or via requesting a test meeting. ... It is a good idea to test your video, and audio before a meeting or webinar. You can do that either manually, or via requesting a test meeting.
Manual
Make sure you have the correct software
New File Storage/Shared Drive
This service is used to request the creation of a new department File Storage. This includes Network Shares, Sharepoint, Google Shared Drive and Departmental OneDrive. If you are a student and need a
Questions or Assistance with Email List
Assistance with Mailman for requesting a new mailing list; make changes to an existing list; how to do something; have something done you don't have permissions for; or get answers to questions. ... Assistance with Mailman for requesting a new mailing list; make changes to an existing list; how to do something; have something done you don't have permissions for; or get answers to questions like
Add or Change Group Policy
Departments, schools, and colleges may request one or more Group Policy Objects (GPO(s)) be created or changed in order to implement specific configurations/settings. ... Departments, schools, and colleges may request one or more Group Policy Objects (GPO(s)) be created or changed in order to implement specific configurations/settings for groups of people and/or