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Overview of SharePoint Online

SharePoint Online is one of the underpinning technologies of Office 365 and allows individuals and groups to easily create a wide variety of ways to share information as well as tracking and ... . You'll need to be connected to the Internet to access your resources.   Can I undelete a file that was accidentally deleted from a SharePoint site? When you delete items from a SharePoint site

About Collaboration

The University of Alaska provides a number of collaboration services to the university community. Students, staff, and faculty can take advantage of one, some, or all of these tools. ... Overview The University of Alaska provides a number of collaboration services to the university community. Students, staff, and faculty can take advantage of one, some, or all of these tools

Get Started with Google Keep

, receipt or document and easily organize or find it later in search. Google Keep makes it easy to capture a thought or list for yourself, and share it with friends and family. Features Capture

On Hold Ticket Impact on Reports

results. On Hold tickets can be filtered out of specific views and reports.   Where to Find This Ticket reports can be found in TDNext within ticketing applications and in the Analysis

Delete a Ticket Expense

A guide for how to remove an erroneously added expense on an existing ticket. ... Overview Expenses should be entered as soon as they are incurred. This helps to ensure they do not miss getting billed. There is no restriction on how many expense entries can be entered. In the

Metrics/Key Performance Indicators (KPIs) in Ticket Reports

Overview Within the Enterprise Service Management (ESM) system when building a Ticket report, there is a set of reporting columns for metrics or KPIs. These are calculations that are designed to

Delete an Enterprise Service Management Desktop

Individuals who have created their own Desktop(s) within the Enterprise Service Management (ESM) system can delete these desktops when they are no longer useful. This article will walk through to process of deleting a Desktop. ... through to process of deleting a Desktop. What materials do I need? Web Browser TDNext license How do I use this technology? Login to ESM. Navigate to the Desktop tab on the menu

Office 365 Optional Software Licenses

, additional opt-in components are available for UA departments to purchase for their faculty and staff. Important License(s) are available upon request, and the annual cost is charged to the

View Email Headers in Gmail

Information on how to view the full header of an email you send, or received within a Gmail account. ... Overview Email headers contains information about an individual email, detailing the path a message took as it went through various mail servers. The headers contain time-stamps, IP addresses and

Summarize Workflow Progress with Stages

Information using Enterprise Service Management (ESM) workflow stages to summarize progress. ... Overview Stages are designed to abstract the details of what could be a complicated workflow in order to provide a quick status summary. Stages have the benefit of being visible through the

Edit a Ticket Expense

A guide for how to edit an existing ticket expense that was erroneously entered can be corrected as necessary. ... Overview Expenses should be entered as soon as they are incurred. This helps to ensure they do not miss getting billed. There is no restriction on how many expense entries can be entered. In the

Change Enterprise Service Management Default Desktop

Overview Within the Enterprise Service Management (ESM) system individuals can easily change which desktop is displayed by default when they login to the system. This article will provide

Access Delegated Gmail Account

Overview The simplest means to access email accounts that you've been granted delegated access to is through the G Suite web interface What materials do I need? A web browser Your UA

What should I do if my Wolfcard is lost, or stolen?

delay.  Reports should be directed to the WolfCard Office (786-4695) during standard operating hours, which are from 9:00am to 5:00 PM. Should the loss be discovered outside these hours, the University

Email Monitor Attachment Support

This article will help individuals to understand the Enterprise Service Management (ESM) attachment support for the email monitoring service. ... Overview The UA Enterprise Service Management (ESM) system allows files to be attached to tickets via email, including Email Monitors for ticket creation, and Email Replies for replying to