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Data Security Advising & Consulting

Request Support button on the right side of this page. Requests generate a Ticket which will be worked in order received and urgency by the IT Employees with the knowledge and permissions to assist with the request. For immediate support please contact the appropriate UAA IT Support office.

Learning Management System (Blackboard) Upgrade Kaltura Tool from Building Block to LTI

. In Course, Click on the Plus Sign to the lefthand menu Select Tool Link Put the desired Name of the Tool Link For Type, scroll down and select  UAA Kaltura - Course Media Gallery

Add or Change an International Access Code

Request a new long distance calling code or updating an existing international access calling code for use on the UAA telephone system. ... This service is used for requesting a new long distance calling code or updating an existing international access calling code for use on the UAA telephone system. Eligibility Faculty

PDF Editing Software Options

Reader DC is available for free via download on university computers using the Self-Service portal (Windows Software Center, and macOS Self Service) for UAA, UAF, and SW employees. Foxit PDF Editor

About Honorlock Proctoring Software

The article is to assist students with finding information about how to use and set up Honorlock software, as well as an escalation path when encountering issues. ... ? Faculty Students Who do I contact for assistance? Honorlock 24/7 Live Chat Support UAA Faculty Development and Instructional Support (FD&IS) UAA Technical Support Center

Endpoint Management System (EPM)

. Availability 24 hours a day 7 days a week exclusions are, During scheduled updated or upgrades that require the system to be unavailable. You can see service availability on the UAA

Series25

Series25 is the software suite from CollegeNet that is used by the University of Alaska Anchorage for Scheduling & Space Management. ... Series25 is the software suite from CollegeNet that is used by the University of Alaska Anchorage for Scheduling and Space Management. It includes the below applications. 25Live: used for

View your Tickets in the Service Portal

You can use the Service Portal to view, comment on, or update your existing ticket requests. ... Overview You can use the Enterprise Service Management (ESM) Service Portal to view, comment on, or update any of your existing ticket requests. How do I use this technology? Navigate to

Add Services or Articles to Your Favorites

If you find yourself regularly referencing a Knowledge Base article or using a service, you can add it to your favorites to quickly access it in the future. ... or have issues For support, requests may be submitted anytime using the appropriate Service form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

Sign In to Enterprise Service Management

This article will help you navigate the sign in to the Enterprise Service Management Service Portal. ... Service Portals Need additional help or have issues For support, requests may be submitted anytime using the appropriate Service form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

Withdraw a Ticket in the Service Portal

, requests may be submitted anytime using the appropriate Service form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

Standard Computer Models

Documents UAA's standard supported computer manufacturers and product families for desktop, laptop, and tablet devices. ... The University of Alaska Anchorage (UAA) offers standard support for university owned macOS and Windows computer systems. For most applications these requirements will have a minimum effective life

Suspicious Email

community associated with this service. Availability Suspicious email reports are processed weekdays from 8 a.m. to 5 p.m. Supported By   This service is provided by UAA IT Services

Add an Attachment to a Ticket

Attachments can be added to a ticket at any time to facilitate access to supporting documentation necessary to fulfill the requested work. ... ? Web Browser Access to either the UA Service Portal, or UAA Service Portal Your UA Identity How do I use this technology? File Restrictions There are a few restrictions for any files

Switch Between Service Portals

submitted anytime using the appropriate Service form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.