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Report Legitimate URL Being Blocked by Firewall

  1. Services
  2. Services by Department
  3. Information Technology
  4. Networking
  5. Network Security
This service is to report an instance where a legitimate URL is being blocked by the UA firewall and should be allowed. Eligibility Faculty Staff Required Information Before submitting a ticket, please have the following information ready: URL to allow

Create a Ticket Task

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Ticket Management
Overview Ticket tasks can be created on all types of tickets (i.e. Incident, Request, etc.), and are used to assign a specific job to another responsible group. The group assigned the task will

Manage a Loaner Device

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Asset/CI Management
Loaned to Person Check-out Equipment Check-in Equipment What materials do I need? Internet connectivity A web browser Privileges within the UA ESM system to the Asset/CIs module

Manage Product Models

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Asset/CI Management
Product Model Disable Product Model What materials do I need? Internet connectivity A web browser Privileges within the UA ESM system to the Assets/CIs module How do I use this

Transfer a Ticket to Another Department

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Ticket Management
  5. Ticket Transfer
Overview In scenarios where a ticket is submitted to one department using the UA Enterprise Service Management (ESM) system that can not actually be worked by that department, it may be necessary

Manage Product Types

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Asset/CI Management
materials do I need? Internet connectivity A web browser Privileges within the UA ESM system to the Assets/CIs module How do I use this technology? Review Exiting Product Types

Bulk Update Asset Records

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Asset/CI Management
Information on how to bulk update multiple asset records within the Enterprise Service Management (ESM) system. ... need? Internet connectivity A web browser Privileges within the UA ESM system to the Assets/CIs module How do I use this technology? Open a web browser. Navigate to the UA ESM

Add a YouTube Video

  1. Knowledge Base
  2. Enterprise Services
  3. Digital Signage
Information on how to display a YouTube video on a digital sign. ... a way that makes the playback great. However, if uploading the original video is not an option read on to learn how to include a YouTube Embed URL.   Important Embeded YouTube content is

Add Video to Digital Sign

  1. Knowledge Base
  2. Enterprise Services
  3. Digital Signage
Information on how to upload, and display video content on a digital sign. ... . Login to TrilbyTV. In TrillbyTV, click the + button in the top-right menu. Select Video. Click the Browse button on the screen and then use the file picker to locate the video to be uploaded

Set a Forward on Gmail Account

  1. Knowledge Base
  2. Communication & Collaboration
  3. Email
This article will assist you with setting up mail forwarding to direct all mail from the UA Google Mail account to another address. ... Overview ​Setup mail forwarding to direct all mail from the UA Google Mail account to another address. What materials do I need? ​Preferred Web Browser (i.e. Internet Explorer, Google

Manage Vendors

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Asset/CI Management
Disable Vendor What materials do I need? Internet connectivity A web browser Privileges within the UA ESM system to the Assets/CIs module How do I use this technology? Review

Logitech C920s Pro Full HD Webcam

  1. Knowledge Base
  2. Computers & Peripherals
  3. Purchasing Recommendations
  4. Peripherals
Information on the Logitech C920s Pro Full HD Webcam compatible with popular communication software such as Microsoft Teams, and zoom, and connects to a computer via USB Type-A connection. ... Overview The Logitech C920s Pro Full HD Webcam provides full HD video (1080p at 30 fps) with a 78° field of view, dual mics for clear stereo sound, automatic light correction, and an attachable

Return Material Authorization Asset

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Asset/CI Management
Overview Items being returned to vendors for repair, replacement, or exchange (commonly refereed to as Return Merchandise Authorization or RMA) must have their asset record updated within the

KB Article Review Process

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Knowledge Management
Overview Knowledge base articles created in UA's Enterprise Service Management (ESM) system should be periodically reviewed in order to ensure articles remain accurate, and relevant. Depending

Approve Digital Sign Content

  1. Knowledge Base
  2. Enterprise Services
  3. Digital Signage
When content is added to the Digital Signage service, by default it is unapproved, and not visible to anyone except moderators, and the person who uploaded it. The article will walk individuals with 'approval' permissions through the process of reviewing and approving the content. ... Overview When content is added to the Digital Signage service, by default it is unapproved, and not visible to anyone except moderators, and the person who uploaded it. Content awaiting approval