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Overview Ticket tasks can be created on all types of tickets (i.e. Incident, Request, etc.), and are used to assign a specific job to another responsible group. The group assigned the task will

Loaned to Person Check-out Equipment Check-in Equipment What materials do I need? Internet connectivity A web browser Privileges within the UA ESM system to the Asset/CIs module

Information on how to bulk update multiple asset records within the Enterprise Service Management (ESM) system. ... need? Internet connectivity A web browser Privileges within the UA ESM system to the Assets/CIs module How do I use this technology? Open a web browser. Navigate to the UA ESM

Information on how to display a YouTube video on a digital sign. ... a way that makes the playback great. However, if uploading the original video is not an option read on to learn how to include a YouTube Embed URL.   Important Embeded YouTube content is

People can be added to the ticket at any time. People may be added as alternative contacts, to request approval, or to be kept informed of ticket progress. Once a person is added to a ticket, they can be notified of progress on a ticket, or task when adding a comment, or updating a ticket. ... Overview People can be added to the ticket at any time. People may be added as alternative contacts, to request approval, or to be kept informed of ticket progress. Once a person is added to a

the University of Alaska system should be connected to the Kandji Endpoint Management service. Is there any additional information I should know about? If you require software that isn't

Product Model Disable Product Model What materials do I need? Internet connectivity A web browser Privileges within the UA ESM system to the Assets/CIs module How do I use this

SharePoint Online is one of the underpinning technologies of Office 365 and allows individuals and groups to easily create a wide variety of ways to share information as well as tracking and ... . You'll need to be connected to the Internet to access your resources.   Can I undelete a file that was accidentally deleted from a SharePoint site? When you delete items from a SharePoint site

Overview Knowledge base articles created in UA's Enterprise Service Management (ESM) system should be periodically reviewed in order to ensure articles remain accurate, and relevant. Depending

Overview Items being returned to vendors for repair, replacement, or exchange (commonly refereed to as Return Merchandise Authorization or RMA) must have their asset record updated within the

Disable Vendor What materials do I need? Internet connectivity A web browser Privileges within the UA ESM system to the Assets/CIs module How do I use this technology? Review

Information on how people authorized to use the Enterprise Service Management (ESM) system can adjust some settings for their profile. ... connectivity TDNext access ESM permissions How do I use this technology? Login to ESM. In the upper right corner, click your name.   Click My Profile.   A new window/tab

A question we frequently receive is whether the service providers offering a cloud storage solution are technically capable of reading files stored on that service. Read on to find out about cloud storage services supported by the University of Alaska. ... Alaska supports cloud services hosted by Google and Microsoft. A summary of their access to customer data is provided below. Microsoft Encryption of data in transit: All communication between

The Enterprise Service Management (ESM) system offers a Microsoft Excel add-in which allows an authorized individual to import TDNext reports directly into Excel, thus allowing for enhanced analysis ... Report Data Once a connection has been made to an ESM report, the data can refreshed/updated at any time by doing the following. Warning When refreshing report data all data in the report is