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, additional opt-in components are available for UA departments to purchase for their faculty and staff. Important License(s) are available upon request, and the annual cost is charged to the

Information on how to view the full header of an email you send, or received within a Gmail account. ... Overview Email headers contains information about an individual email, detailing the path a message took as it went through various mail servers. The headers contain time-stamps, IP addresses and

Information using Enterprise Service Management (ESM) workflow stages to summarize progress. ... Overview Stages are designed to abstract the details of what could be a complicated workflow in order to provide a quick status summary. Stages have the benefit of being visible through the

A guide for how to edit an existing ticket expense that was erroneously entered can be corrected as necessary. ... Overview Expenses should be entered as soon as they are incurred. This helps to ensure they do not miss getting billed. There is no restriction on how many expense entries can be entered. In the

Overview Within the Enterprise Service Management (ESM) system individuals can easily change which desktop is displayed by default when they login to the system. This article will provide

Overview Images can make it easier to follow instructions in a KB article. The most effective images do one of the following: Show what something looks like Help the customer locate

Overview Properly formed subjects greatly help with both searching and identifying which article to use.  Writing article titles Follow these guidelines to better help customers find an

Moderator. Role Description Subscriber A subscriber is someone who has subscribed to a list, receives messages posted to the list, and may also post messages

The Enterprise Service Management (ESM) system enables Ticketing Apps to have one, or more, surveys as desired by the department. The following article will walk you through the process of activating a ticket survey after questions have been added, criteria defined, request notification set. ... Overview The Enterprise Service Management (ESM) system enables Ticketing Apps to have one, or more, surveys as desired by the department. The following article will walk you through the process

Information on how to remove a time entry from a ticket. ... Overview Time entries can only be edited or deleted by the person listed on them, usually the creator. If you are not that person, create a Task on the Ticket to them for what needs corrected. If

This article will provide guidance to Enterprise Service Management (ESM) Application Administrators on how to customize notification footers. ... the user reads the email. What materials do I need? Internet access Web browser ESM App Admin permissions How do I use this technology? Login to ESM TDNext. Open ticketing

individuals to easily track common work, such as routine maintenance activities. As work requirements change, scheduled tickets may need to be updated in the system so that the ticket contents/schedule

Username and password To check if your browser is supported, and for which features, navigate to the Blackboard Learn Browser Checker page. Course Availability in LMS (Blackboard) Students

Overview Yes. You can send and receive messages up to 25 megabytes (MB) in size, including the message's text, headers, and any attachments within the University of Alaska's mail system

How to configure a Mailman list so that only owners, and moderators can post. ... Overview How to configure a Mailman list so that only owners, and moderators can post. How do I use this technology? In order to do this, you must make sure that subscribers and non