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Overview A Dashboards (aka Desktops) is an information display tool within TDWorkManagement (aka TDNext) that provides visual insights of key performance indicators (KPI), metrics and key data

Information on how to place a ticket "on hold" during periods of time when no work can be accomplished. ... else (e.g. waiting for a vendor or customer). To be specific, On Hold means that there is no work/task/effort that a department employee can perform until there is an action or response from someone

Overview There are several possible reasons an Knowledge Base (KB) article may need to be retired. These include, but are not limited to: The article is a duplicate A new article is

In this article, students can learn how to change their preferred email address in me.UAA. ... Overview University of Alaska students may at their discretion configure their Official UA e-mail accounts to forward all e-mails to an external e-mail address. This method forwards a copy of the

merged into a single ticket to track the effort associated with completing the requested work. The ticket with the earliest creation date will be retained, and the duplicative tickets merged into it

Zoom provides easy to use remote conferencing services that combines video conferencing, online meetings, chat, and mobile collaboration. ... Overview Zoom provides easy to use remote conferencing services that combines video conferencing, online meetings, chat, and mobile collaboration. Important Due to the recent increase in

Overview Time should be recorded on a ticket the same day the work is done. This helps to ensure that time worked is not forgotten. There is no restriction on how many time entries per person

Overview The Enterprise Service Management (ESM) system asset/ci module enables the easy management, maintenance, and tracking of inventory items. Each asset entered in to ESM has a unique Quick

This article will assist you with managing your Junk Email Options including Safe Senders List, Safe Recipients List, Blocked Senders List, Blocked Top-Level Domains List and Blocked Encodings List.​​​​ ... What is this article about? ​In this article you will learn how to manage your Junk Email Options including Safe Senders List, Safe Recipients List, Blocked Senders List, Blocked Top-Level Domains

Information related to common Enterprise Service Management (ESM) ticket statuses. ... progression of work from beginning through completion. Status Class All application statuses are related to a specific set of system status classes. The following table describes the different

the internet and backed up regularly. Using either storage option is a more secure way to store your valuable files when compared to using flash drives or depending on the hard drive of a dedicated

Overview In this section you will learn how to use a flatbed scanner and OmniPage to digitize a document using optical character recognition (OCR) from a printed medium and save it in an editable

A guide for how individuals can record expenses related to a ticket. ... Overview Expenses should be entered as soon as they are incurred. This helps to ensure they do not miss getting billed. There is no restriction on how many expense entries can be entered

Overview Employees can use the Online Directory's self-service feature to update your primary department affiliation, title, office building, room number, fax number, and other information. The

Overview Microsoft Office Online allows for individuals to create, collaborate and share documents, spreadsheets, and presentations online. Office Online files are stored and shared via OneDrive