Overview
Anyone may browse the UA Enterprise Service Management (ESM) service catalog, and public knowledge base articles; however, in most cases only individuals affiliated with the University of Alaska system (i.e. student, staff, faculty, etc.) may submit a ticket through the ESM service. The following will provide guidance on how to login to the ESM system with your UA identity.
In this article:
- Link to first header (e.g. How do I use this technology?)
- Link to second header (e.g. Is there any additional information I should know about?)
What materials do I need?
- Internet Access
- Web browser
- An active University of Alaska identity
How do I use this technology?
- In a web browser, access the ESM service portal at https://service.alaska.edu/TDClient/
Important
You will be redirected to the University of Alaska Azure AD sign in page.
- When prompted, enter your UA Identity (i.e. your full UA email address, UaUsername@alaska.edu), then click Next.
- At the Enter password prompt, enter your UA password, and then click Sign in.
- You will next be asked if you'd like to Stay signed in? If you are using a public, or potentially insecure, computer click No, otherwise click yes.
- An ESM Service Portal home page will be displayed.
Important
Every active UA student, staff, and faculty will be assigned one of the active ESM Service Portals as their primary portal based upon which Major Administrative Unit (MAU) they are primarily associated with; however, you can easily
Switch Between Service Portals.
Next Steps
The following articles provides some additional guidance on using the Service Portal.
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Service form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.