Disable Ticket Type

Overview

This getting started article will help Enterprise Service Management (ESM) administrators or application administrators to disable an existing Ticket Type in a Ticketing application that is no longer in use. It is not possible to delete a ticket type if there are any tickets, services, or email monitors associated with it. Although it is possible to reassociate a ticket to a different ticket type, as a general best practice we recommend simply inactivating the old ticket type in order to retain historical data for reporting purposes.

What materials do I need?

  • Internet Access
  • Web Browser
  • TDWorkManagement access
  • ESM App Admin or Enterprise Admin role

How do I use this technology?

To disable an existing ticket type within a Ticketing application do the following.

  1. Login to ESM.
  2. Click the Application menu.
  3. Click desired ticketing application.
  4. Click Settings.
  5. Click Admin.
  6. Click Types in the left navigation.
  7. Click the Type name to open an edit window.
  8. Under the General tab scroll down to the Options section.
  9. Uncheck Is Active.
  10. Click Save.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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