Ticket Types

Articles about working with and configuring Ticket Types in Ticketing applications.

Articles (5)

Pinned Article Get Started with Ticket Types

Information to help Enterprise Service Managment (ESM) Application Administrators understand the use of Ticket Types in ticketing applications.

Create Ticket Type

This article will help Enterprise Service Management (ESM) administrators or application administrators to create a Ticket Type in a Ticketing application.

Disable Ticket Type

This article will help Enterprise Service Management (ESM) administrators or application administrators to disable an existing Ticket Type that is no longer needed in a Ticketing application.

Edit Ticket Type

This article will help Enterprise Service Management (ESM) administrators or application administrators to edit/modify an existing Ticket Type in a Ticketing application.

Reassociate Tickets from One Ticket Type to Another

This article will help Enterprise Service Management (ESM) administrators or application administrators to change/reassociate Tickets from one Ticket Type to another in a Ticketing application.