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PDF Reader and Editor

  1. Services
  2. Services by Department
  3. Information Technology
  4. Applications & Software
A PDF Reader will allow you to view, annotate and fill out form-fill PDF documents. To fully edit and modify PDF documents you will need a PDF Editor which will also have all of the same options as a PDF Reader. ... IT Employees with the knowledge and permissions to assist with the request. For immediate support please contact the appropriate UAA IT Support office.

iOS Software Center

  1. Knowledge Base
  2. Enterprise Services
  3. Endpoint Management
Overview The Software Center allows UAA employees to access relevant software & updates on UAA owned iPads, and iPhones. If a university employee requires software that doesn't appear in the

Change Ticket Classification

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. Ticket Management
worked by Priority based on the Impact and Urgency of need as well as the order they are received by the UAA Employees with the knowledge and permissions to assist with the request. For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.

Disable HonorLock in Learning Management System (Blackboard) Original Course

  1. Knowledge Base
  2. Educational Technology
worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request. For immediate assistance please review the Contact Us page for the appropriate support group.

Add My New Smartphone for Duo Mobile

  1. Knowledge Base
  2. Security
  3. Multi-Factor Authentication
) form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request. For immediate assistance please review the Contact Us page for the appropriate support group.

Login to Microsoft 365

  1. Knowledge Base
  2. Applications & Software
  3. Microsoft 365 @ UA
This article will show you how to access Microsoft 365 @ UA with your University account. ... Overview This document will show you how to login to the University of Alaska (UA) Microsoft 365 tenant. What materials do I need? Active University of Alaska account Web Browser: Apple

Find a Course ID in the Learning Management System

  1. Knowledge Base
  2. Educational Technology
  3. Learning Management System (Blackboard)
Overview This article provides instructions on how to find the Course ID for a Course in the UAA Learning Management System (LMS). What materials do I need? You must have access to use

Applying an HonorLock Exam Profile in Learning Management System (Blackboard) Original Course

  1. Knowledge Base
  2. Educational Technology
be submitted anytime using the appropriate Learning Management System (LMS) form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge

Employee Position Management

  1. Services
  2. UAA
Assistance and requests related to creating, changing, reclassifying or requesting copies of Position Descriptions (PD). ... hours for UAA Shared Services. UAA Shared Services normal business hours are Monday – Friday, 8am – 5pm, Alaska time. Provided By UAA Shared Services Human Resources Coordinator Team.

Electronic Door Locks

  1. Services
  2. Services by Department
  3. Information Technology
  4. Security
University of Alaska Anchorage electronic door lock system allows individuals to access buildings, as well as interior room(s) they are authorized to access. ... updated or upgrades that require the system to be unavailable. Supported By This service is maintained and supported by UAA IT Services. Requests for support may be submitted anytime via the

Employee Recruitment

  1. Services
  2. UAA
recruitments require provost approval. Availability Requests may be submitted at anytime and will be worked and responded to during normal operating hours for UAA Shared Services. UAA Shared Services

Data Center

  1. Services
  2. Services by Department
  3. Information Technology
  4. Enterprise Information Systems & Automation
UAA IT maintains managed, secure data centers that can service your physical and virtual server/storage colocation needs. ... The University of Alaska Anchorage (UAA) operates several data centers in order to provide the community a reliable and secure space to house their IT assets. UAA departments can request having a

Define Criteria to Send Survey

  1. Knowledge Base
  2. Enterprise Services
  3. Enterprise Service Management
  4. ESM Surveys
The Enterprise Service Management (ESM) system supports setting custom criteria to determine when, as well as which survey to send to customers. The following article will walk you through the process of defining a ticket survey's send criteria. ... Overview You can choose how often a survey should be sent, the amount of time to wait before sending a survey, how frequently a requestor should receive a survey, and other criteria such as the

Allow Certain Traffic Through Firewall

  1. Services
  2. Services by Department
  3. Information Technology
  4. Networking
  5. Network Security
Request an allowance of legitimate traffic from a university supported device through the UAA network firewall. ... This service is used is to request an allowance of legitimate traffic from a university supported device through the UA network firewall. Eligibility Faculty Staff Required

Unauthorized Software

  1. Knowledge Base
  2. Applications & Software
Information about software that have been reviewed and disapproved for use by the University of Alaska (UA), University of Alaska Anchorage (UAA), University of Alaska Fairbanks (UAF), and University of Alaska Southeast (UAS) students, faculty, and staff on university owned devices. ... Overview Information about software that have been reviewed and disapproved for use by the University of Alaska (UA), University of Alaska Anchorage (UAA), University of Alaska Fairbanks (UAF