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Labor Redistribution
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Availability
Requests may be submitted at anytime and will be worked and responded to during normal operating hours for UAA Shared Services.
UAA Shared Services normal business hours are Monday – Friday, 8am – 5pm, Alaska time.
Provided By
UAA Shared Services Business Services
Audio and Video Equipment (AV)
Requests may be submitted at anytime and will be worked and responded to during normal operating hours for the appropriate UAA IT Support office.
Supported By
This service is maintained
Learning Management System (LMS)
The Learning Management System is to deliver course content and interact with instructors and fellow students of a classes. It is primarily used for distance education classes that are taught entirely online but can also used for face-to-face or mixed classes. ... ,
During scheduled updated or upgrades that require the system to be unavailable. You can see service availability on the UAA Service Status page.
Requirements
A device with a connection to
Check Voicemail
In this article, you will learn how to access your office phone's voicemail inbox on-campus or on a non-UAA phone. ... Overview
In this article, you will learn how to access your office phone's voicemail inbox on-campus or on a non-UAA phone
What materials do I need?
On-campus office phone
Non-UAA phone
Departmental Move of Computer & Peripherials
Schedule a move of many computers and related equipment for large offices or entire departments from one campus location to another. ... hour basis. Please contact the UAA Technical Service Center at (907) 786-4646 for current rates.
Availability
Requests may be submitted at anytime and will be worked and responded to during normal
Cost Transfer
will be worked and responded to during normal operating hours for UAA Shared Services.
UAA Shared Services normal business hours are Monday – Friday, 8am – 5pm, Alaska time.
Provided By
UAA Shared Services Business Services
Employment Changes
Assistance and requests related to an employee's assignment such as: changes to primary assignment, requesting an additional assignment, requesting semester hire and rehire of adjuncts, student workers and temporary staff, and processing resignations. ... submitted at anytime and will be worked and responded to during normal operating hours for UAA Shared Services.
UAA Shared Services normal business hours are Monday – Friday, 8am – 5pm, Alaska time.
Provided By
UAA Shared Services Human Resources Coordinator Team.
Employee Software Support
The University of Alaska (UA) and University of Alaska Anchorage (UAA) licenses and supports several software products for UA faculty and staff. Employee software support includes updates and patches
Chat
Assistance, and requests related to university chat services for students, staff, faculty, and departmental use. ... in order received and urgency by the IT Employees with the knowledge and permissions to assist with the request.
For immediate support please contact the appropriate UAA IT Support office.
Setup Customer Survey Email Notice
The Enterprise Service Management (ESM) system sends survey requests to a ticket requestor via email. This article will walk ESM App Admins through the process of customizing the survey template used when sending a survey request to the customer. ... Ticket App Name> text with the name of ESM ticketing application (e.g. "UAA IT", "UAA Shared Services", etc.). This will result in a email subject line similar to the following:
UAA IT Survey Request
Print to Snodgrass Hall Nursing
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What materials do I need?
A Windows laptop running Windows 10 or later
How do I use this technology?
Connect to the UAA WiFi -MatSu wireless network.
Open File
Employee Position Management
Assistance and requests related to creating, changing, reclassifying or requesting copies of Position Descriptions (PD). ... hours for UAA Shared Services.
UAA Shared Services normal business hours are Monday – Friday, 8am – 5pm, Alaska time.
Provided By
UAA Shared Services Human Resources Coordinator Team.
IT Services Availability and Status
View or receive information and updates on services supported by UAA IT Services and UA OIT Services. We share updates to our subscribers via Twitter, webhooks, RSS Feeds, or email. These include updates about scheduled maintenance and unplanned outages. ... Applications Supported
Statuspage by Atlassian
View or receive information and updates on services supported by UAA IT Services and UA OIT Services. We share updates to our subscribers via
Course Inventory Management Tool (CIM)
This article provides information on who to contact if you are an active staff or faculty member and cannot access the Course Inventory Management Tool (CIM), also known as nextcatalog.uaa.alaska.edu. ... Overview
Course Inventory Management Tool (CIM), also known as nextcatalog.uaa.alaska.edu, allows instructors to review UAA-approved course curricula and view official student learning outcomes
Employee Reimbursement
and will be worked and responded to during normal operating hours for UAA Shared Services.
UAA Shared Services normal business hours are Monday – Friday, 8am – 5pm, Alaska time.
Provided By
UAA Shared Services Business Services