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additional help or have issues For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.

Surveys sent out from the Enterprise Service Management (ESM) system are sent to ticket requestors via email. Sometimes requestors are unable to respond to a survey. For one reason or another it may ... do I need? Internet connectivity Web browser ESM TDWorkManagement access How do I use this technology? Open a web browser. Navigate to the UA ESM website. Login to UA ESM with

Requests for changes and allowances in the UAA network firewall. ... This service is used is to request an allowance of legitimate traffic from a university supported device through the UAA network firewall. Eligible Peoples IT Services staff Embedded IT

contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu, or visit the Services section to open a support ticket.

mode. In computer mode, you will use your computer to play, and record greetings. In telephone mode, the UAA VoIP system will call you one your assigned office phone number and you will use your

People can be added to the ticket at any time. People may be added as alternative contacts, to request approval, or to be kept informed of ticket progress. Once a person is added to a ticket, they can be notified of progress on a ticket, or task when adding a comment, or updating a ticket. ... Overview People can be added to the ticket at any time. People may be added as alternative contacts, to request approval, or to be kept informed of ticket progress. Once a person is added to a

The Enterprise Service Management (ESM) system supports setting custom criteria to determine when, as well as which survey to send to customers. The following article will walk you through the process of defining a ticket survey's send criteria. ... need? Internet connectivity Web browser ESM TDWorkManagement access How do I use this technology? Open a web browser. Navigate to the UA ESM website. Login to UA ESM with your

Management System (LMS) form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request. For immediate assistance please review the Contact Us page for the appropriate support group.

additional help or have issues For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.

Overview With your campus phone number enabled for Softphone access you are able to make phone calls using your office phone number from anywhere you have Internet connectivity

additional help or have issues For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.

This article will help authorized content managers to sign in to the Digital Signage portal. ... Overview Authorized individuals can access the University of Alaska Anchorage Digital Signage platform by following the directions below. What materials do I need? Computer with access to

Request a new long distance calling code or updating an existing international access calling code for use on the UAA telephone system. ... This service is used for requesting a new long distance calling code or updating an existing international access calling code for use on the UAA telephone system. Eligibility Faculty

 where you want to move the message to.   Need additional help or have issues For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.

or have issues For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.