Search 726 Results

Can't Find What You Are Looking For? Sign In Now
You are currently not logged in and some search results only show up if you login.

Create a Amazon Connect Quick Connect

  1. Knowledge Base
  2. Communication & Collaboration
  3. Telephone
Overview Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to create a

About the UAA Service Portal

  1. Knowledge Base
  2. How to use the UAA Service Portal
A brief introduction to the UAA Service Portal. ... Overview Your home for connecting with mission operational support service teams.  The UAA Service Portal is an easy-to-use site accessible 24/7 to create and manage service requests for

Access Your UAA Windows PC Remotely

  1. Knowledge Base
  2. Computers & Peripherals
This article outlines the steps to use the Remote Desktop Protocol (RDP) for connecting to your on-campus UAA Windows PC from an off-campus Windows or Mac computer. ... Overview This article outlines the steps to use the Remote Desktop Protocol (RDP) to connect to your on-campus UAA Windows PC from an off-campus Windows or Mac computer.   In this article

Get Started with Technology at UAA for Students

  1. Knowledge Base
  2. Accounts & Access
  3. Identity
Welcome to the University of Alaska Anchorage (UAA)! We are excited to have you join us. This guide is intended to help new students with common tasks that are necessary to get familiarized with ... are many resources available to the university community.   Campus WiFi UAA provides free wireless Internet connectivity from anywhere on campus.   Office 365 @ UA All students, staff

Map a UAA Shared Drive on Windows

  1. Knowledge Base
  2. Communication & Collaboration
  3. File Storage
connect ... drive(s) Shared drive address Connection to the on-campus UAA network If off-campus, install UAA GlobalProtect VPN   How do I use this technology? Confirm the device is

Login to Contact Center (Amazon Connect)

  1. Knowledge Base
  2. Communication & Collaboration
  3. Telephone
Overview Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to log into

Get Started with Technology at UAA for Employees

  1. Knowledge Base
  2. Accounts & Access
  3. Identity
Welcome to the University of Alaska Anchorage (UAA)! We are excited to have you join us. This guide is intended to help new employees with common tasks that are necessary to get familirized with ... available to the university community. Campus WiFi UAA provides wireless Internet connectivity from anywhere on campus.   Office 365 @ UA All students, staff, and faculty are provided with a

Access Amazon Connect Agent Workspace

  1. Knowledge Base
  2. Communication & Collaboration
  3. Telephone
Overview Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to access

Windows License Expiring on UAA-issued Windows computers

  1. Knowledge Base
  2. Computers & Peripherals
  3. Desktop, Laptops, & Tablets
In this article, users will learn how to resolve the "Your Windows License Will Expire Soon" error message on UAA-issued Windows computers. ... Connection to the UAA network On-campus using a wired or Wi-Fi connection Off-campus using UAA GlobalProtect VPN UA username and password How do I use this technology? Log

Create a Contact Center User Account (Amazon Connect)

  1. Knowledge Base
  2. Communication & Collaboration
  3. Telephone
Overview Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to create an

End a call in Contact Center (Amazon Connect)

  1. Knowledge Base
  2. Communication & Collaboration
  3. Telephone
Overview Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to end a

What are the Different Support Channels UAA IT Services Offers?

  1. Knowledge Base
  2. Computers & Peripherals
Holidays. Contact Information Email: uaa.techsupport@alaska.edu Anchorage: (907) 786-4646 Toll Free: (877) 633-3888 (Outside Anchorage) Phone Menu Options Login assistance, or

Transfer a call in Contact Center (Amazon Connect)

  1. Knowledge Base
  2. Communication & Collaboration
  3. Telephone
Overview Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to transfer

Answer a call in Contact Center (Amazon Connect)

  1. Knowledge Base
  2. Communication & Collaboration
  3. Telephone
Overview Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to answer a

Sign Into UAA Windows Device Off Campus After a Password Change

  1. Knowledge Base
  2. Computers & Peripherals
  3. Desktop, Laptops, & Tablets
Article that explains how to sign into a UAA Windows device that is off campus following a password change. ... Overview Passwords do not update automatically on computers that are not always connected to the UAA network. This article will cover how to sign into a UAA Device after changing your password