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Place a call in Contact Center (Amazon Connect)

Overview Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to place a

Edit Contact Center Hours of Operation (Amazon Connect)

Overview Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to edit a

Apply Contact Center Hours of Operation (Amazon Connect)

Overview Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to apply a

Create Contact Center Hours of Operation (Amazon Connect)

Overview Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to create a

Contact Center

Running Windows 10 Up to Date Compatible Web browser Headset with microphone that is connected to the computer (for answering calls) Cost The standard service is paid for by UAA IT Services

Create and Apply Override hours to Hours of Operation in Amazon Connect

Overview Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to create

Google Workspace @ UA

Google Workspace for Education is a cloud-based productivity suite that helps you and your team connect and get work done from anywhere on any device. Services include Mail, Drive, Docs, Sheets, Slides, Sites, Calendar. ... button on the right side of this page. Requests generate a Ticket which will be worked in order received and urgency by the IT Employees with the knowledge and permissions to assist with the request. For immediate support please contact the appropriate UAA IT Support office.

Login to UAA Chromebooks for Contact Tracers

Overview How to log in to Chromebooks without saving Single Sign On ( SSO) Credentials Note This information is for Contact Tracer Chromebooks. Users will have an account that ends in

Connecting to a Sharelink (Wireless Presenter) using a computer

Short instructions on how to connect to a Sharelink device and share your screen from a computer ... "Wireless Presenter" option available on the touch panel. A computer connected to the UAA Network Web browser How do I use this technology? Press the Wireless Presenter option on the touch

Publish an Article to UAA Knowledge Base

Overview As a Knowledge Publisher, you can publish any article, regardless of ownership, to the UAA IT Knowledge Base.   Note Knowledge Publishers should always communicate with the

macOS Big Sur (11.0)

Information relating to software compatibility between macOS Big Sur (11.0) and third-party software. ... legacy FireWire ports uses a Thunderbolt to FireWire 800 adapter to allow older peripherals with FireWire ports to be connected to newer Mac systems via their computer's Thunderbolt port. This

iOS Management

Overview Our iOS Management System is a system to remotely manage and service the collection of UAA owned Apple mobile devices. This is done by remotely managing the software, updates, and

Connect to a Sharelink Pro (Wireless Presenter) using a computer

"Wireless Presenter" option available on the touch panel. A computer connected to the UAA Network Web browser   How do I use this technology? Press the Wireless Presenter option on

Install SPSS Software

This article will walk you through what SPSS is and how to properly install it. ... all have access to download and use SPSS base with Regression and Advanced Statistics. To install: If you are not on-campus and connected to the UAA WiFi - Anchorage network, ensure you are

Install GlobalProtect VPN on Windows

connection Web browser Web browser (i.e. Mozilla Firefox, Google Chrome, Apple Safari, etc) Current UA password Duo MFA device How do I use this technology?  In a web browser, go to