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Place a call in Contact Center (Amazon Connect)
Overview
Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to place a
Edit Contact Center Hours of Operation (Amazon Connect)
Overview
Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to edit a
Apply Contact Center Hours of Operation (Amazon Connect)
Overview
Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to apply a
Create Contact Center Hours of Operation (Amazon Connect)
Overview
Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to create a
Contact Center
Running Windows 10
Up to Date Compatible Web browser
Headset with microphone that is connected to the computer (for answering calls)
Cost
The standard service is paid for by UAA IT Services
Create and Apply Override hours to Hours of Operation in Amazon Connect
Overview
Amazon Connect is a cloud-based contact center service utilized by the University of Alaska, Anchorage (UAA) as our Contact Centers. This article provides instructions on how to create
Google Workspace @ UA
Google Workspace for Education is a cloud-based productivity suite that helps you and your team connect and get work done from anywhere on any device. Services include Mail, Drive, Docs, Sheets, Slides, Sites, Calendar. ... button on the right side of this page. Requests generate a Ticket which will be worked in order received and urgency by the IT Employees with the knowledge and permissions to assist with the request.
For immediate support please contact the appropriate UAA IT Support office.
Login to UAA Chromebooks for Contact Tracers
Overview
How to log in to Chromebooks without saving Single Sign On ( SSO) Credentials
Note
This information is for Contact Tracer Chromebooks. Users will have an account that ends in
Connecting to a Sharelink (Wireless Presenter) using a computer
Short instructions on how to connect to a Sharelink device and share your screen from a computer ... "Wireless Presenter" option available on the touch panel.
A computer connected to the UAA Network
Web browser
How do I use this technology?
Press the Wireless Presenter option on the touch
Publish an Article to UAA Knowledge Base
Overview
As a Knowledge Publisher, you can publish any article, regardless of ownership, to the UAA IT Knowledge Base.
Note
Knowledge Publishers should always communicate with the
macOS Big Sur (11.0)
Information relating to software compatibility between macOS Big Sur (11.0) and third-party software. ... legacy FireWire ports uses a Thunderbolt to FireWire 800 adapter to allow older peripherals with FireWire ports to be connected to newer Mac systems via their computer's Thunderbolt port.
This
iOS Management
Overview
Our iOS Management System is a system to remotely manage and service the collection of UAA owned Apple mobile devices. This is done by remotely managing the software, updates, and
Connect to a Sharelink Pro (Wireless Presenter) using a computer
"Wireless Presenter" option available on the touch panel.
A computer connected to the UAA Network
Web browser
How do I use this technology?
Press the Wireless Presenter option on
Install SPSS Software
This article will walk you through what SPSS is and how to properly install it. ... all have access to download and use SPSS base with Regression and Advanced Statistics. To install:
If you are not on-campus and connected to the UAA WiFi - Anchorage network, ensure you are
Install GlobalProtect VPN on Windows
connection
Web browser
Web browser (i.e. Mozilla Firefox, Google Chrome, Apple Safari, etc)
Current UA password
Duo MFA device
How do I use this technology?
In a web browser, go to