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Edit a Ticket

Overview Editing a Ticket allows you to change information in any fields that are not read only or disabled. This includes such field as the Form that is behind the Ticket. Note Editing a

Knowledge Article Title Strategies

Overview Properly formed subjects greatly help with both searching and identifying which article to use.  Writing article titles Follow these guidelines to better help customers find an

Mailing List Roles

Moderator. Role Description Subscriber A subscriber is someone who has subscribed to a list, receives messages posted to the list, and may also post messages

Why can't I see my Learning Management System (Blackboard) Course?

Username and password To check if your browser is supported, and for which features, navigate to the Blackboard Learn Browser Checker page. Course Availability in LMS (Blackboard) Students

Tips for Writing Knowledge Articles

Overview Along with using the existing knowledge templates, here are some tips to help you write good knowledge articles. Tell and Show, Don’t Only Tell: People learn in a wide number of

Take Responsibility of a Ticket or Task

of accessing/viewing tickets and tasks. This article demonstrates the use of a Dashboard to access tickets and tasks; however, the concept applies regardless of the method used to access the ticket

Edit a Ticket Expense

A guide for how to edit an existing ticket expense that was erroneously entered can be corrected as necessary. ... Overview Expenses should be entered as soon as they are incurred. This helps to ensure they do not miss getting billed. There is no restriction on how many expense entries can be entered. In the

Search for an Asset

Overview Many assets owned by the University of Alaska are documented within the Enterprise Service Management (ESM) system. The ESM system provides means for a person to search for specific

Edit a Ticket Time Entry

Information on how to edit a time entry on a ticket. ... Overview Time entries can only be edited by the person listed on them, usually the creator. If you are not that person, create a Task on the Ticket to them for what needs corrected. If the person

Get Started with Google Tasks

apps. Tasks synchronizes across all your devices, so your lists and tasks go with you, wherever you are. Features Create task lists with your most important to-dos View, edit, and manage

Size Limit for Email Messages

Overview Yes. You can send and receive messages up to 25 megabytes (MB) in size, including the message's text, headers, and any attachments within the University of Alaska's mail system

Configure a List Where Only Owners, and Moderators Can Post

How to configure a Mailman list so that only owners, and moderators can post. ... Overview How to configure a Mailman list so that only owners, and moderators can post. How do I use this technology? In order to do this, you must make sure that subscribers and non

Ergonomics - Sitting at a Computer

Information related to ergonomics that will help improve working environment and protect your health while working at a computer. ... . Hold your head at a slight downward tilt to avoid straining muscles in your neck and shoulders. The top of the monitor should be at or below eye level and the screen should be 18 to 30 inches from

Overview of SharePoint Online

SharePoint Online is one of the underpinning technologies of Office 365 and allows individuals and groups to easily create a wide variety of ways to share information as well as tracking and ... . You'll need to be connected to the Internet to access your resources.   Can I undelete a file that was accidentally deleted from a SharePoint site? When you delete items from a SharePoint site

Get Started with Response Templates

This getting started article will help Application Administrators to learn about, create, and modify Response Templates and Categories. Individual's must have the Admin access to one, or more, ESM applications. ... needs to inform the customer of the chosen action via update comments. Application Administrators (App Admins) can create response templates to allow for consistent update comments, like canned