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Travel Assistance
responded to during normal operating hours for UAA Shared Services.
UAA Shared Services normal business hours are Monday – Friday, 8am – 5pm, Alaska time.
Provided By
UAA Shared Services Business Services.
Jabber Troubleshooting Information
Information containing some general troubleshooting tips for Cisco Jabber used by University of Alaska Anchorage (UAA) faculty and staff. ... connected to UAA's VPN network via Global Protect.
Verify that you're using the latest version of Jabber.
Reset Jabber. At the login screen there is an option under the login to reset jabber
Wired Network (LAN)
Wired network connectivity provides high-bandwidth, high-availability campus connectivity to the Internet, Internet2, and other online services. ... Wired network connectivity provides high-bandwidth, high-availability campus connectivity to the Internet, Internet2, and other online services.
Eligible Peoples
Alumni
Community Partner
Apply Test to HonorLock in Learning Management System (Blackboard) Original Course
Management System (LMS) form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.
Support for Remote Connectivity VPN
Assistance with Remote Connectivity VPN, also known as Global Connect. ... Assistance with Remote Connectivity VPN, also known as Global Connect.
Where do I get my Wolfcard?
Information on where your UAA Wolfcard can be picked up. ... Overview
You can vist one of the following locations to receive your Wolfcard:
Anchorage Campus:
University Center (UC) - At the cashier windows
Consortium Library (LIB) - At the
Withdraw a Ticket in the Service Portal
, requests may be submitted anytime using the appropriate Service form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.
FY23 Data & Communication Rates
Prior rates for the UAA Data & Communications Recharge (formerly telecommunications). ... installments.
Note
If you would like to make changes to telephone services, please submit a service request through the UAA Service Portal or contact the Technical Support Center (TSC) at 907
Request Access to Edit Website/Webpage
Request access to edit a website or specific webpage on the CMS. ... This service is for requesting access to edit a website or specific webpage on the university Content Management System (CMS), OUCampus. We require authorization from a Director, Dean, Manager, etc
Check Voicemail
In this article, you will learn how to access your office phone's voicemail inbox on-campus or on a non-UAA phone. ... Overview
In this article, you will learn how to access your office phone's voicemail inbox on-campus or on a non-UAA phone
What materials do I need?
On-campus office phone
Non-UAA phone
Install Microsoft 365 apps on a personal computer
How to install UAA-provided Office 365 apps on a personal Windows or macOS computer. ... Overview
The Microsoft 365 Apps for Enterprise allows current University of Alaska (UA) students, staff, and faculty to download the latest versions of Microsoft 365 software at no cost.
In
Security Certificate
Assistance, and requests associated with TLS certificates used for services such as HTTPS, and other protocols that allows secure connections between devices. ... This service is used to request a new or renewed TSL certificate for eligible website URLs hosted on the uaa.alaska.edu domain.
Eligible Peoples
Faculty
Staff
Requirements
Before
Honorarium
service
Signature Authority
Availability
Requests may be submitted at anytime and will be worked and responded to during normal operating hours for UAA Shared Services.
UAA Shared
IT Device Monitoring & Alerting
service availability on the UAA Service Status page.
Supported By
This service is maintained and supported by UAA IT Services. Requests for support may be submitted anytime via the Request Support
Google Drive Limits
assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.