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Create a Display/Monitor Asset

Information on how to manually create a display/monitor asset record within the Enterprise Service Management (ESM) system. ... connectivity A web browser Privileges within the UA ESM system to the Assets/CIs module. How do I use this technology? Open a web browser. Navigate to the UA ESM website. Login to the

Why isn't cloud storage X option available?

A question we frequently receive is why there are only a limited number of cloud storage solutions recommend, and supported by the University of Alaska. Read on to find out more. ... Overview There are many online storage services available such as Dropbox, Box, iCloud Drive, SpiderOak, and Amazon Drive to name but a few. However, since the university already offers several

What should I do if my Wolfcard is lost, or stolen?

delay.  Reports should be directed to the WolfCard Office (786-4695) during standard operating hours, which are from 9:00am to 5:00 PM. Should the loss be discovered outside these hours, the University

Email Monitor Attachment Support

This article will help individuals to understand the Enterprise Service Management (ESM) attachment support for the email monitoring service. ... Overview The UA Enterprise Service Management (ESM) system allows files to be attached to tickets via email, including Email Monitors for ticket creation, and Email Replies for replying to

Barcode & QR code Scanning the TeamDynamix Mobile App

This article will help technicians use the Enterprise Service Management (ESM) TeamDynamix Mobile app to scan barcodes and QR codes. ... Overview The Enterprise Service Management (ESM) Mobile app can use the mobile device's camera to act as a barcode and QR code scanner. Throughout the mobile app, users can tap the barcode button

Approve Digital Sign Content

When content is added to the Digital Signage service, by default it is unapproved, and not visible to anyone except moderators, and the person who uploaded it. The article will walk individuals with 'approval' permissions through the process of reviewing and approving the content. ... Overview When content is added to the Digital Signage service, by default it is unapproved, and not visible to anyone except moderators, and the person who uploaded it. Content awaiting approval

Add or Change Office 365 Optional Software

Office 365 offers optional software available to UA Departments to purchase for their faculty, and staff. ... -in components are available for UA departments to purchase for their faculty and staff. These license(s) are available upon request, and the annual cost is charged to the requesting department. The

Enterprise Resource Planning (ERP)

JavaScript Allow Pop-ups Accept Cookies Cost Enterprise Resource Planning (ERP) service is available at no cost to the university community. Availability 24 hours a day 7 days a week

Software Support

, support for non-supported software titles will be best effort to resolve issues encountered by students, or employees. ... owned devices, inquire with the vendor directly or check their website. Departments also qualify for academic discounts. Before a departmental purchase is made, please check to see if we have

Submit a New Article for Review

click Search to find the article. Open the article. Click Submit Article. The article submits and the screen refreshes. Depending on your KB access level the control buttons in the side bar will

Off-Campus Calling

Overview On and after 24 October 2021, all off-campus and between-campus calls will require the use of 10-digit dialing. On-campus calls will continue to function with 5-digit dialing. This change

Desktops in TeamDynamix Mobile App

Overview The Enterprise Service Management (ESM) Mobile app uses the same desktops system that is used in TDWorkManagemnet, but with some limitations on the content of desktops. To create or

Enterprise Service Management Desktop Layout Options

Overview A Dashboard is an information display tool within the Enterprise Service Management (ESM) system that can provide quick access to active tickets, visual insights of key performance

Edit an Enterprise Service Management Desktop

Information on how to edit a Desktop within the Enterprise Service Management (ESM) system. ... Overview Individuals who have created their own Dashboard(s) within the Enterprise Service Management (ESM) system can edited these dashboards when they need to be adjusted to accommodate changes

Set Course Availability for Students in Learning Management System (Blackboard)

availability, you must be logged into the Learning Management System (LMS) and the be the Instructor on record in the course. See Login to the Learning Management System (Blackboard) What materials do