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An introduction on where to get started with creating and managing ticket surveys through the Enterprise Service Management (ESM) system to receive customer feedback, gauge customer satisfaction ... Overview This article will help Enterprise Service Management (ESM) App Admins to create and manage ticketing surveys via the TDNext interface. Ticket surveys can automatically be sent out to

accuracy, format consistency, and other factors before being approved. Individuals with IT Knowledge Contributor, or IT Knowledge Publisher roles will use the Checklist for Knowledge Approval to

Learn how to access Adobe Creative Cloud, once a license has been assigned to your personal account. ... Overview This article will show the process for signing into Adobe Creative Cloud if the licences has been assigned to an account using a Personal ID.  If you have not been assigned a licence you

Overview Ticket tasks are created on all types of tickets (i.e. Incident, Request, etc.), to assign a specific job to another responsible group. The group assigned the task will then complete the

Overview This document demonstrates the procedure to perform a course export the UA Learning Management System (Blackboard Learn) Important Individual must be the instructor of the course

This article will provide guidance to Enterprise Service Management (ESM) Application Administrators on how to create, and manage response template categories. ... Overview Before creating a response template, you will need to create a response template category. Response template categories allow similar response templates to be grouped together. This

This getting started article will help Application Administrators to learn about, create, and modify Response Templates and Categories. Individual's must have the Admin access to one, or more, ESM applications. ... needs to inform the customer of the chosen action via update comments. Application Administrators (App Admins) can create response templates to allow for consistent update comments, like canned

This article will provide guidance to Enterprise Service Management (ESM) Application Administrators on how to create response templates. ... Overview When individuals are processing tickets, the same actions are often taken for similar ticket submissions. Importantly, the technician needs to inform the client of the chosen action via

Each Enterprise Service Managment (ESM) ticketing application supports a Survey Question Bank which provides an easily accessible location to find all questions available for (re)use on any survey within that specific application. ...  provides an easily accessible location to find all questions available for (re)use on any survey within that specific application. Questions can be deleted from the bank, and unused questions can easily

Overview If you no longer wish to receive email from a non-dynamic Mailing list there are two common ways that you can unsubscribe from a Mailman mailing list. In this article

Information on why mailman might be blocking messages sent to a list from the list owner. ... What is this article about? Information on why mailman might be blocking messages sent to a list from the mail owner. How do I use this technology? The mailing list does not automatically

Overview The Software Center allows UA employees to access relevant software & updates on UA owned devices. In most cases, all Windows 10 machines and most other machines that were configured to

Information on how to access a wide variety of Zoom training material ... Overview Video conferencing for UA How do I use this technology? To make sure you have full access during your Zoom training you'll need to claim your Zoom account, reserve a Live Training

Overview If you have permissions to author Knowledge Base articles below are the specific steps for doing so. Please be aware of the other knowledge management articles covering content, style

Overview Addressing feedback in a timely manner is essential to keeping knowledge resources up to date. When someone gives feedback on an article, everyone in the group that owns the article