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This getting started article will help Application Administrators to learn about and modify Notification Templates. Individual's must have the Admin access to one, or more, ESM applications. ... Overview Notifications are important to the University of Alaska Enterprise Service Management (ESM) system because they enable people to keep up with work progress via email delivery. Application

Guide for ESM App Admins to help create custom ticket statuses to support their departmental business practices. ... ticketing application can have any number of ticket statuses. Review the Enterprise Service Management Status KB article for additional information related to Status and Status Classes. In this article

Overview Take the chaos out of teamwork and get more done! Microsoft Planner is an unifying experience that makes it easy for your team to create new plans, organize and assign tasks, share files

Directory. Departments needing to add or delete a listing must submit a ticket. Department Have a new department or program added to the Online Directory or request changes to an existing department

Overview If you have permissions to author Knowledge Base articles below are the specific steps for doing so. Please be aware of the other knowledge management articles covering content, style

Overview Addressing feedback in a timely manner is essential to keeping knowledge resources up to date. When someone gives feedback on an article, everyone in the group that owns the article

Information on how to access a wide variety of Zoom training material ... Overview Video conferencing for UA How do I use this technology? To make sure you have full access during your Zoom training you'll need to claim your Zoom account, reserve a Live Training

Overview A Desktop is an information display tool within TDNext that provides visual insights of key performance indicators (KPI), metrics and key data points to monitor the health of the

Information on how to place a ticket "on hold" during periods of time when no work can be accomplished. ... else (e.g. waiting for a vendor or customer). To be specific, On Hold means that there is no work/task/effort that a department employee can perform until there is an action or response from someone

Overview Expenses should be entered as soon as they are incurred. This helps to ensure they do not miss getting billed. Time should be entered on a ticket as soon as you have completed any time on

Overview The Enterprise Service Management (ESM) system runs various automated processes that act behind the scenes to address, modify, or send items that are queued up in their processing queue

Overview There are several possible reasons an Knowledge Base (KB) article may need to be retired. These include, but are not limited to: The article is a duplicate A new article is

In this article, students can learn how to change their preferred email address in me.UAA. ... Overview University of Alaska students may at their discretion configure their Official UA e-mail accounts to forward all e-mails to an external e-mail address. This method forwards a copy of the

When you delete items from a SharePoint site, they're sent to the site's Recycle Bin, where you can restore them if you need to up to 93 days from the time they were originally deleted. Read on to learn how to undelete files within SharePoint Online. ... Overview When you delete items from a SharePoint site (including OneDrive for Business, and Microsoft Teams), they're sent to the site's Recycle Bin (also called the first-stage Recycle Bin

An introduction to help individuals utilizing the Enterprise Service Management (ESM) system to add tags to articles, services, tickets, etc. ... Overview Tags can be used to quickly group items with a descriptive keyword, and help individuals find related items of the same type, that do not live in the same place. They can surface items