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Information on how to use the TDX messaging extension to collaborate with coworkers via Microsoft Teams on Enterprise Service Management (ESM) tickets, KB articles, Assets and more. ... Overview It is possible to access tickets, and other resources, within University of Alaska (UA) Enterprise Service Management (ESM) solution powered by TeamDynamix (TDX). The integration between

Overview Once you have a list setup, we encourage your to review its configuration. In general new mailing lists are setup a discussion lists which allows any subscriber to post messages to the

A guide for how individuals can record expenses related to a ticket. ... Overview Expenses should be entered as soon as they are incurred. This helps to ensure they do not miss getting billed. There is no restriction on how many expense entries can be entered

Overview Employees can use the Online Directory's self-service feature to update your primary department affiliation, title, office building, room number, fax number, and other information. The

Overview Microsoft Office Online allows for individuals to create, collaborate and share documents, spreadsheets, and presentations online. Office Online files are stored and shared via OneDrive

environment, running the same version as production. The production environment is typically copied to sandbox three (3) times a year. Release Preview - The release preview environment is a copy of

This article provides an introduction to individuals using the Enterprise Service Management (ESM) system to understand the different types of people records within ESM. ... might be an individual assigned to a ticket, a resource assigned to a task, or a stakeholder on a project. People Classification Within the ESM system, there are three classifications of People

Overview Digital signs offers the ability to create simple slideshows from photos, presentations, and other supported document types. Each slideshow can contain up to 36 images and will display

Overview Learning, and successfully implementing the skills associated with a Knowledge Management (KM) process takes time and practice. To use a metaphor, remember when you were first learning to

Overview Enterprise Service Management (ESM) Workflows can be helpful in executing business processes; however, every time a workflow is assigned to a ticket a copy of the workflow is associated

Overview Attachments can be used in Enterprise Service Management (ESM) to associate work items with helpful documents. For instance, people are able to attach files to Project Requests so that

A question we frequently receive is how much data/information can a person, or department, really store in X amount of space. Read on to find out about how common file/document types equates into ... What is this article about? A question we frequently receive is how much data/information can a person, or department, really store on in X amount of space. Read on to find out about how common

This article will help individuals to understand how Enterprise Service Management (ESM) system processes notifications in a variety of scenarios. ... Overview There are various notification scenarios that are not completely straight forward. Use this article to learn about the how Enterprise Service Management (ESM) system processes some of

Overview You don't need to be an expert to create an effective survey. By following a few survey best practices you can make sure you're collecting the best data possible. Best Practices

Instructions and guidelines for SharePoint site owners to perform self-service document library restoration in scenarios such as mass file deletion, file corruption, or a malware attack. ... to use recycle bin to recover accidentally deleted files. Additionally, site owners have a second stage recycle bin which provides further opportunities to recover deleted files. Additional details