Knowledge Base

Categories (13)

How to use the UAA Service Portal

How to use the UAA Service Portal to search the Service Catalog, Submit a ticket for service, or view your tickets.
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Accounts & Access

Account, access, and authority systems and services protect UA's information resources.
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Applications & Software

Information about supported software and applications, including volume licensed software and license eligibility.
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Business Processes

Articles and information pertaining to business processes of various UAA departments, and organizations.
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Communication & Collaboration

Get help with Email, Calendaring, MS Teams, Zoom, Voice over IP (VoIP), and more.
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Computers & Peripherals

Articles and information pertaining to computers, printing, scanning, and technology purchasing.
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Educational Technology

Articles and information pertaining with Learning Management System (LMS), Digication, classroom technology, and related academic technologies in learning environments and facilities across campus.
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Enterprise Services

Information related to device management, IT monitoring & alerting, and more.
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Networking

Articles and information about accessing the UAA network, including wired and wireless (wi-fi) connections.
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Policy

Information regarding IT policies.
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Printing

Articles and information about using supported printing devices, and services.
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Security

Information about providing protection to physical, and/or digital resources.
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Website Management

For help with university website, web applications, and web development related inquiries.
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