Telephone

Get help with Cisco Voice over IP (VoIP) related telephony topics such as Cisco Call Manager, long distance dialing, and more.

Articles (33)

Access Amazon Connect Agent Workspace

Answer a call in Contact Center (Amazon Connect)

Apply a Amazon Connect Quick Connect

Apply Contact Center Hours of Operation (Amazon Connect)

Change Voicemail Greetings

Check Voicemail

In this article, you will learn how to access your office phone's voicemail inbox on-campus or on a non-UAA phone.

Cisco Jabber Call Controls

Cisco VoIP Voicemail Media Player

Create a Amazon Connect Quick Connect

Create a Contact Center User Account (Amazon Connect)

Create and Apply Override hours to Hours of Operation in Amazon Connect

Create Contact Center Hours of Operation (Amazon Connect)

Edit a Amazon Connect Quick Connect

Edit Contact Center Hours of Operation (Amazon Connect)

End a call in Contact Center (Amazon Connect)

FY24 Data & Communication Rates

Historic rates for the UAA Data & Communications Recharge (formerly telecommunications).

Get Started with Cisco Jabber

How do I Perform a Conference Call Using a Cisco VoIP Phone?

Assistance with utilizing the conference call function provided by the VOIP telephony infrastructure.

How do I Perform a Long Distance Call from an On-Campus Phone?

The purpose of this article is to assist users with placing long distance telephone calls from on-campus telephones.

How do I Use a Cisco VoIP Phone?

This article obtains a basic overview of how your CISCO phone works.

Install Cisco Jabber on macOS

Install Cisco Jabber on Windows

Jabber Troubleshooting Information

Information containing some general troubleshooting tips for Cisco Jabber used by University of Alaska Anchorage (UAA) faculty and staff.

Login to Cisco Jabber on macOS

Login to Cisco Jabber on Windows

Login to Contact Center (Amazon Connect)

Make a Phone Call Using Cisco Jabber

Off-Campus Calling

Place a call in Contact Center (Amazon Connect)

Reset Cisco Jabber

Transfer a call in Cisco Jabber

In this article, the user will learn how to transfer a call in Cisco Jabber.

Transfer a call in Contact Center (Amazon Connect)

Update VOIP Phone Settings Using the Cisco Self Service Portal

Information to help you customize your phone or alter phone settings via the CISCO Call Manager User Option web page.