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Information on how attachments, such as large images, documents, PDF, spreadsheets, can be added to Enterprise Service Management (ESM) Knowledge Articles to facilitate access to information related to the article. ... Overview Whenever possible content should be included within the body of a knowledge article to enhance search results and customer experience. However, attachments, such as large images

UAA IT Services will give its best effort to resolve software issues for students. The IT Technical Support Center will provide troubleshooting for most software issues at no cost. For third-party

The purpose of this article is to assist users in performing a legal name change in the UA network system. ... received and urgency by UAA Employees with the knowledge and permissions to assist with the request. For immediate assistance please review the Contact Us page for the appropriate support group.

, Office desktop applications, SharePoint, and Teams to help individuals be productive from virtually anywhere through the Internet. ... which will be worked in order received and urgency by the IT Employees with the knowledge and permissions to assist with the request. For immediate support please contact the appropriate UAA IT Support office.

Information to help you customize your phone or alter phone settings via the CISCO Call Manager User Option web page. ... something you wish to have, please contact UAA IT Service Center to request for it. Fast Dials This is your speed dial option. This is where you can setup any speed dials that you wish to

This article will walk you through the basics of creating a simple registration form. The techniques you learn here will help you to create more complex forms. ... ) 633-3888, email us at uaa.techsupport@alaska.edu, or visit the Services section to open a support ticket.

Information for university departments on the IT process to authorize expenses on restricted funds when purchasing through IT Services or requesting billable labor. ... Overview The IT Prior Authorization form is to be completed when purchasing technology or requesting billable labor through UAA IT Services on restricted funds, beginning with 2- or 14-. This form

A security system that requires users to prove their identity using more than one factor of authentication to access accounts. It's designed to improve account security and prevent fraudulent account ... . Availability This is application is available to use 24 hours a day 7 days a week. Supported By This service is maintained and supported by UAA IT Services. Requests for support

wish to add the Kaltura Quiz Video to In Course Content, Click on the Plus Icon   Click on Content Market   From the list given, Search and click on UAA Kaltura - Interactive

add the Kaltura Video to In Course Content, Click on the Plus Icon   Click on Content Market   From the list given, Search and click on UAA Kaltura - Browse, Search, and Embed

In this article, you will learn how to find your academic transcripts in UAOnline. ... Order an official transcript Unable to view or order transcript due to a hold Need additional help or have issues What materials do I need? A device with Internet access A

contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.

Learn how to customize settings regarding who can fill out the form, when the form is available and not available, options for question randomization, among others. ... additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu, or visit the Services section to open a support ticket.

, using your UAA office phone number, over the Internet from any device with a speaker and microphone, including computers, and mobile devices. A softphone allows you to make telephone calls without an

Google Chat allows you to quickly and easily communicate with one person, or an entire group. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently. ... about? For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu, or visit the Services section to open a support ticket.