Schedule a move of many computers and related equipment for large offices or entire departments from one campus location to another.
University of Alaska of Alaska (UAA) has a limited number of computing devices for loan for the purpose of providing or completing University Courses. These device are loaned based on the need for the device in the order of the requests received.
Assistance, and requests associated with your UA Account/Identity to change your UA password, request access, and more.
Assistance, and requests related to the UA employee, and department online directory.
The Endpoint Management System provides centralized management of university owned laptops, workstations, and servers allowing remote installation of applications, patches, and other software fixes.
The Adobe Creative Cloud suite of software, and web-based applications is available through a centrally managed University of Alaska system license agreement. Departments can purchase licenses from this agreement for use by Staff, Faculty, and Students, whether for administrative duties, or academic work.
Assistance, and requests associated with the university's Learning Management System (LMS), currently utilizing Blackboard Learn, and related academic technologies.
Assistance, and requests associated with using University of Alaska email services for individual, and departmental purposes.
This service is for requesting assistance with setting up hardware or software, or performing repairs or maintenance on a university owned computer.
This service is used by University Alum to request an extension to their UA email account.
Active Directory (AD) is the system that manages your domain account at the university, and is used to login to university computers, wireless networks, Office 365, and other systems/services.
Assistance with email for, how to do something; have something done you don't have permissions for; or get answers to questions.
Request a change, or decommission/removal, of an existing departmental email account.
Department and service accounts can be used to send email from a department or group, rather than a specific individual.
Request an update or change to File Storage access permissions, including administrative and security group level changes.
Assistance, and requests related to university chat services for students, staff, faculty, and departmental use.
Assistance with the Personal & Departmental Calendar for, how to do something; have something done you don't have permissions for; or get answers to questions.
Assistance, and requests related to university calendaring services for students, staff, faculty, and departmental use.
Request the addition of a voice menu to a department phone number, updates to an existing voice menu, or the removal of a voice menu from a phone number.
Order a new VoIP telephone, request updates to a telephone, or remove/decommission a telephone. This form can also facilitate requests for multiple phones.
Assistance with Surveys & Forms for, how to do something; have something done you don't have permissions for; or get answers to questions.
Submit Procurement Services approved software waiver requests for new software that isn't currently offered by IT Services.
Service requests and management of audio, and visual equipment such as data projectors, DVD/Blu-ray players, overhead projectors, and more available within classrooms, conference rooms, and other campus spaces.