Articles about working with Ticketing application request forms and custom attributes.

Articles (4)

About Enterprise Service Management Ticket Custom Attributes

Information to help Enterprise Service Management (ESM) App Admins understand custom ticketing attributes, create, and manage them.

About Protected Custom Attributes

An overview of Protected Custom Attributes (PCAs) for ticketing, assets, configuration items, and project risks or issues.

Create ESM Ticket Form

This how-to article will help Enterprise Service Management (ESM) App Admins to create forms for Ticketing applications using the TDAdmin interface.

Edit ESM Ticket Form

This how-to article will help Enterprise Service Management (ESM) App Admins to edit an existing form for Ticketing applications using the TDAdmin interface.