Assistance, and requests associated with using University of Alaska email services for individual, and departmental purposes.
This service is for requesting assistance with setting up hardware or software, or performing repairs or maintenance on a university owned computer.
The Adobe Creative Cloud suite of software, and web-based applications is available through a centrally managed University of Alaska system license agreement. Departments can purchase licenses from this agreement for use by Staff, Faculty, and Students, whether for administrative duties, or academic work.
Assistance, and requests associated with the university's Learning Management System (LMS), currently utilizing Blackboard Learn, and related academic technologies.
Secure, remote, connectivity from non-University of Alaska locations to campus resources.
A security system that requires users to prove their identity using more than one factor of authentication to access accounts. It's designed to improve account security and prevent fraudulent account access, improving the basic level of security achieved with just one factor of authentication, usually a password.
The Endpoint Management System provides centralized management of university owned laptops, workstations, and servers allowing remote installation of applications, patches, and other software fixes.
Assistance, and requests associated with your UA Account/Identity to change your UA password, request access, and more.
Assistance, and requests related to the UA employee, and department online directory.
University of Alaska Anchorage (UAA) offers a content management system (CMS) for web solutions, design, maintenance and support for UAA's research, academic, and administrative groups.
Assistance, and requests associated with the university's Cisco Voice over IP (VoIP) system, Call Manager, long distance dialing, and more.
This service is for requesting assistance with setting up hardware or software, or performing repairs or maintenance on a personal computer.
Assistance, or requests associated with administration options for servers located in the university's data centers.
Active Directory (AD) is the system that manages your domain account at the university, and is used to login to university computers, wireless networks, Office 365, and other systems/services.
Assistance, and requests related to file storage, data archiving, and other related services and collaboration solutions.
Support for university websites and online services hosted separately from the content management system (CMS).
University of Alaska of Alaska (UAA) has a limited number of computing devices for loan for the purpose of providing or completing University Courses. These device are loaned based on the need for the device in the order of the requests received.
The Scheduling & Space Management System (SSMS) for the University of Alaska Anchorage. Used for the managing events; scheduling locations and resources; publishing to web calendars, other tasks or approval for events; and analytics reports for any of those activities. It is currently used for scheduling by most Anchorage Campus departments, Kodiak, Mat-Su & Prince William Sound campuses.
The Foxit PDF Editor software is available through a centrally managed University of Alaska system license agreement. Departments can purchase licenses from this agreement for use by Staff, Faculty, and Students, whether for administrative duties, or academic work.
Assistance, and requests associated with using university supported services such as Google Forms, Microsoft Forms, or Qualtrics for creating online surveys, registration forms, and other forms.
Assistance, and requests associated with the university's virtualized computer systems.
Information Technology Services can host and manage software licenses where deployed software applications would benefit from a central license service.
Submit Procurement Services approved software waiver requests for new software that isn't currently offered by IT Services.
Schedule a move of many computers and related equipment for large offices or entire departments from one campus location to another.
Service requests and management of audio, and visual equipment such as data projectors, DVD/Blu-ray players, overhead projectors, and more available within classrooms, conference rooms, and other campus spaces.