Articles associated with how-to create Enterprise Service Management Workflows to automate/enhance processes.
Introductory information for Application Administrators on using Enterprise Service Management (ESM) workflows to manage business process, notifications, and other activities within a ticketing application.
Information on how App Admins can configure an Approval, Choice or Task step to send reminder notifications.
Information using Enterprise Service Management (ESM) workflow stages to summarize progress.
Information regarding a simple set of guidelines and suggestions for version management of Enterprise Service Management (ESM) Workflows.
Information on when Enterprise Service Management (ESM) Web Services run when triggered within a Workflow.